Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 81 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
2. 2.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
3. 3.Which of these is poor customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) greeting with a smile (d) a clear price board
4. 4.True or false: “hiding the prices” is good customer service. (a) False (b) True
5. 5.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) ignoring a customer (d) saying thank you
6. 6.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
7. 7.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) counting change wrongly (d) hiding the prices
8. 8.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) a tidy stall table (d) arguing with a buyer
9. 9.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
10. 10.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
11. 11.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
12. 12.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
13. 13.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) hiding the prices (d) a clear price board
14. 14.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) giving correct change (d) chatting on the phone
15. 15.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
16. 16.True or false: “listening to complaints” is poor customer service. (a) False (b) True
17. 17.Which of these is good customer service? (a) a clear price board (b) counting change wrongly (c) hiding the prices (d) ignoring a customer
18. 18.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
19. 19.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) arguing with a buyer (d) sorry for a long wait
20. 20.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
21. 21.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
22. 22.🔍 Which is the odd one out? (a) serving friends first (b) a tidy stall table (c) clean, covered food (d) sorry for a long wait
23. 23.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) counting change wrongly (d) fixing mistakes quickly
24. 24.Which of these is good customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) rude replies (d) counting change wrongly
25. 25.True or false: “saying thank you” is good customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
28. 28.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) dirty hands with food (d) giving correct change
29. 29.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) chatting on the phone (d) saying thank you
30. 30.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) chatting on the phone (d) fixing mistakes quickly
31. 31.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
32. 32.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
33. 33.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) clean, covered food (d) dirty hands with food
34. 34.True or false: “giving correct change” is poor customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
36. 36.True or false: “serving friends first” is good customer service. (a) False (b) True
37. 37.Which of these is good customer service? (a) saying thank you (b) serving friends first (c) rude replies (d) ignoring a customer
38. 38.True or false: “listening to complaints” is good customer service. (a) True (b) False
39. 39.True or false: “counting change wrongly” is good customer service. (a) True (b) False
40. 40.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False

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