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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 801 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) fixing mistakes quickly (d) dirty hands with food
  2. 2.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
  3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
  4. 4.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
  5. 5.True or false: “giving correct change” is poor customer service. (a) False (b) True
  6. 6.Which of these is good customer service? (a) serving friends first (b) a tidy stall table (c) chatting on the phone (d) counting change wrongly
  7. 7.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  8. 8.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
  9. 9.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  10. 10.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  11. 11.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
  12. 12.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
  13. 13.True or false: “hiding the prices” is good customer service. (a) True (b) False
  14. 14.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) giving correct change (d) dirty hands with food
  15. 15.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
  16. 16.Which of these is good customer service? (a) a clear price board (b) arguing with a buyer (c) counting change wrongly (d) ignoring a customer
  17. 17.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  18. 18.True or false: “saying thank you” is good customer service. (a) False (b) True
  19. 19.True or false: “saying thank you” is poor customer service. (a) True (b) False
  20. 20.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  21. 21.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) a sticky, messy table (d) sorry for a long wait
  22. 22.Which of these is good customer service? (a) saying thank you (b) serving friends first (c) ignoring a customer (d) rude replies
  23. 23.True or false: “a clear price board” is good customer service. (a) False (b) True
  24. 24.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
  25. 25.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  26. 26.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
  27. 27.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) serving friends first (d) listening to complaints
  28. 28.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) saying thank you (d) a clear price board
  29. 29.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
  30. 30.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) chatting on the phone (d) greeting with a smile
  31. 31.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  32. 32.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
  33. 33.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
  34. 34.True or false: “a clear price board” is poor customer service. (a) True (b) False
  35. 35.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  36. 36.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) counting change wrongly (d) saying thank you
  37. 37.True or false: “clean, covered food” is poor customer service. (a) False (b) True
  38. 38.🔍 Which is the odd one out? (a) giving correct change (b) dirty hands with food (c) greeting with a smile (d) a clear price board
  39. 39.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
  40. 40.True or false: “rude replies” is poor customer service. (a) False (b) True

Answer key

  1. dirty hands with food
  2. poor service
  3. say sorry, add sugar
  4. poor service
  5. False
  6. a tidy stall table
  7. good service
  8. good service
  9. good service
  10. poor service
  11. serve them in turn
  12. buyers come back
  13. False
  14. giving correct change
  15. True
  16. a clear price board
  17. good service
  18. True
  19. False
  20. poor service
  21. a sticky, messy table
  22. saying thank you
  23. True
  24. False
  25. poor service
  26. thank them and note it
  27. serving friends first
  28. rude replies
  29. good service
  30. greeting with a smile
  31. good service
  32. True
  33. give it back, say sorry
  34. False
  35. poor service
  36. counting change wrongly
  37. False
  38. dirty hands with food
  39. False
  40. True

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