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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 802 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  2. 2.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
  3. 3.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
  4. 4.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
  5. 5.Which of these is poor customer service? (a) a tidy stall table (b) counting change wrongly (c) greeting with a smile (d) giving correct change
  6. 6.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
  7. 7.True or false: “serving friends first” is good customer service. (a) True (b) False
  8. 8.Which of these is poor customer service? (a) saying thank you (b) ignoring a customer (c) listening to complaints (d) greeting with a smile
  9. 9.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) a clear price board (d) counting change wrongly
  10. 10.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
  11. 11.True or false: “a clear price board” is good customer service. (a) False (b) True
  12. 12.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
  13. 13.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  14. 14.True or false: “giving correct change” is poor customer service. (a) False (b) True
  15. 15.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
  16. 16.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) ignoring a customer (d) serving friends first
  17. 17.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) rude replies (d) giving correct change
  18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
  19. 19.True or false: “clean, covered food” is good customer service. (a) False (b) True
  20. 20.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
  21. 21.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
  22. 22.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) rude replies (d) a sticky, messy table
  23. 23.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
  24. 24.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) listening to complaints (d) ignoring a customer
  25. 25.True or false: “rude replies” is good customer service. (a) True (b) False
  26. 26.True or false: “rude replies” is poor customer service. (a) True (b) False
  27. 27.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) ignoring a customer (d) fixing mistakes quickly
  28. 28.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
  29. 29.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) greeting with a smile (d) counting change wrongly
  30. 30.Which of these is good customer service? (a) sorry for a long wait (b) counting change wrongly (c) serving friends first (d) a sticky, messy table
  31. 31.True or false: “a clear price board” is poor customer service. (a) False (b) True
  32. 32.True or false: “dirty hands with food” is good customer service. (a) False (b) True
  33. 33.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) arguing with a buyer (d) clean, covered food
  34. 34.Which of these is poor customer service? (a) clean, covered food (b) serving friends first (c) listening to complaints (d) a clear price board
  35. 35.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
  36. 36.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) greeting with a smile (d) clean, covered food
  37. 37.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
  38. 38.True or false: “saying thank you” is good customer service. (a) True (b) False
  39. 39.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  40. 40.🔍 Which is the odd one out? (a) giving correct change (b) arguing with a buyer (c) serving friends first (d) counting change wrongly

Answer key

  1. poor service
  2. True
  3. thank them and note it
  4. serve them in turn
  5. counting change wrongly
  6. True
  7. False
  8. ignoring a customer
  9. a clear price board
  10. poor service
  11. True
  12. good service
  13. good service
  14. False
  15. buyers come back
  16. greeting with a smile
  17. giving correct change
  18. say sorry, add sugar
  19. True
  20. good service
  21. False
  22. fixing mistakes quickly
  23. good service
  24. listening to complaints
  25. False
  26. True
  27. fixing mistakes quickly
  28. True
  29. counting change wrongly
  30. sorry for a long wait
  31. False
  32. False
  33. clean, covered food
  34. serving friends first
  35. good service
  36. ignoring a customer
  37. False
  38. True
  39. poor service
  40. giving correct change

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