Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 803 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) greeting with a smile (b) chatting on the phone (c) counting change wrongly (d) serving friends first
2. 2.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
3. 3.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) listening to complaints (d) a sticky, messy table
4. 4.True or false: “giving correct change” is good customer service. (a) True (b) False
5. 5.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
6. 6.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) chatting on the phone (d) dirty hands with food
7. 7.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
8. 8.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) dirty hands with food (d) a clear price board
9. 9.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) greeting with a smile (d) rude replies
10. 10.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) listening to complaints (d) serving friends first
11. 11.Which of these is good customer service? (a) saying thank you (b) arguing with a buyer (c) counting change wrongly (d) rude replies
12. 12.True or false: “greeting with a smile” is good customer service. (a) False (b) True
13. 13.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) listening to complaints (d) ignoring a customer
14. 14.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) serving friends first (d) counting change wrongly
15. 15.True or false: “listening to complaints” is poor customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
18. 18.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
19. 19.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
20. 20.True or false: “serving friends first” is good customer service. (a) False (b) True
21. 21.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
22. 22.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) sorry for a long wait (d) chatting on the phone
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
24. 24.True or false: “saying thank you” is poor customer service. (a) True (b) False
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
26. 26.True or false: “giving correct change” is poor customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) a clear price board (d) arguing with a buyer
28. 28.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
30. 30.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
31. 31.Which of these is poor customer service? (a) sorry for a long wait (b) arguing with a buyer (c) clean, covered food (d) greeting with a smile
32. 32.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
33. 33.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) counting change wrongly (d) fixing mistakes quickly
34. 34.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) a tidy stall table (d) chatting on the phone
35. 35.🔍 Which is the odd one out? (a) counting change wrongly (b) saying thank you (c) dirty hands with food (d) serving friends first
36. 36.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
37. 37.True or false: “listening to complaints” is good customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
39. 39.True or false: “clean, covered food” is poor customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) counting change wrongly (d) clean, covered food

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