Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 804 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
2. 2.Which of these is poor customer service? (a) giving correct change (b) serving friends first (c) saying thank you (d) a clear price board
3. 3.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) fixing mistakes quickly (d) serving friends first
4. 4.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
5. 5.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
6. 6.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
7. 7.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
8. 8.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) ignoring a customer (d) greeting with a smile
9. 9.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
11. 11.🔍 Which is the odd one out? (a) arguing with a buyer (b) listening to complaints (c) a clear price board (d) sorry for a long wait
12. 12.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) a sticky, messy table (d) a tidy stall table
13. 13.Which of these is poor customer service? (a) listening to complaints (b) dirty hands with food (c) a tidy stall table (d) saying thank you
14. 14.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) giving correct change (d) chatting on the phone
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
16. 16.Which of these is poor customer service? (a) greeting with a smile (b) hiding the prices (c) fixing mistakes quickly (d) saying thank you
17. 17.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
18. 18.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
19. 19.True or false: “dirty hands with food” is good customer service. (a) True (b) False
20. 20.True or false: “listening to complaints” is good customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
22. 22.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) saying thank you (d) dirty hands with food
23. 23.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) a sticky, messy table (d) a clear price board
24. 24.🔍 Which is the odd one out? (a) ignoring a customer (b) a tidy stall table (c) fixing mistakes quickly (d) giving correct change
25. 25.True or false: “rude replies” is good customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
28. 28.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
29. 29.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
30. 30.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) hiding the prices (d) saying thank you
31. 31.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) clean, covered food (d) ignoring a customer
32. 32.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
33. 33.True or false: “rude replies” is poor customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) sorry for a long wait (d) rude replies
35. 35.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
36. 36.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) counting change wrongly (d) fixing mistakes quickly
37. 37.True or false: “chatting on the phone” is good customer service. (a) False (b) True
38. 38.Which of these is good customer service? (a) a sticky, messy table (b) fixing mistakes quickly (c) serving friends first (d) chatting on the phone
39. 39.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) a sticky, messy table (d) hiding the prices
40. 40.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) ignoring a customer (d) serving friends first

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