Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 805 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) a tidy stall table (d) greeting with a smile
2. 2.True or false: “hiding the prices” is poor customer service. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) ignoring a customer (d) greeting with a smile
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
5. 5.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
6. 6.Which of these is poor customer service? (a) a tidy stall table (b) sorry for a long wait (c) clean, covered food (d) rude replies
7. 7.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
8. 8.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) fixing mistakes quickly (d) a sticky, messy table
9. 9.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
10. 10.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
11. 11.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) rude replies (d) greeting with a smile
12. 12.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
14. 14.Which of these is good customer service? (a) hiding the prices (b) listening to complaints (c) a sticky, messy table (d) ignoring a customer
15. 15.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
16. 16.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) a tidy stall table (d) clean, covered food
17. 17.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
18. 18.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) a clear price board (d) rude replies
19. 19.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) counting change wrongly (d) chatting on the phone
20. 20.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
22. 22.Which of these is poor customer service? (a) serving friends first (b) greeting with a smile (c) saying thank you (d) giving correct change
23. 23.True or false: “saying thank you” is poor customer service. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) ignoring a customer (d) saying thank you
25. 25.True or false: “a clear price board” is good customer service. (a) True (b) False
26. 26.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
27. 27.True or false: “counting change wrongly” is good customer service. (a) False (b) True
28. 28.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
29. 29.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) a sticky, messy table (d) listening to complaints
31. 31.Which of these is good customer service? (a) a sticky, messy table (b) clean, covered food (c) counting change wrongly (d) chatting on the phone
32. 32.True or false: “listening to complaints” is good customer service. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) hiding the prices (d) listening to complaints
34. 34.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
35. 35.True or false: “giving correct change” is good customer service. (a) False (b) True
36. 36.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
37. 37.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
38. 38.True or false: “ignoring a customer” is good customer service. (a) True (b) False
39. 39.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service

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