Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 806 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) ignoring a customer (d) counting change wrongly
2. 2.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
3. 3.True or false: “saying thank you” is good customer service. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) ignoring a customer (b) a clear price board (c) clean, covered food (d) a tidy stall table
5. 5.🔍 Which is the odd one out? (a) giving correct change (b) hiding the prices (c) rude replies (d) dirty hands with food
6. 6.Which of these is good customer service? (a) a sticky, messy table (b) fixing mistakes quickly (c) rude replies (d) counting change wrongly
7. 7.True or false: “giving correct change” is poor customer service. (a) True (b) False
8. 8.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
10. 10.True or false: “rude replies” is poor customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) greeting with a smile (d) chatting on the phone
12. 12.Which of these is poor customer service? (a) sorry for a long wait (b) chatting on the phone (c) clean, covered food (d) a tidy stall table
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
14. 14.True or false: “serving friends first” is good customer service. (a) True (b) False
15. 15.Which of these is good customer service? (a) sorry for a long wait (b) rude replies (c) arguing with a buyer (d) serving friends first
16. 16.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) clean, covered food (d) rude replies
17. 17.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) dirty hands with food (d) greeting with a smile
18. 18.Which of these is good customer service? (a) giving correct change (b) a sticky, messy table (c) ignoring a customer (d) dirty hands with food
19. 19.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
20. 20.True or false: “ignoring a customer” is good customer service. (a) True (b) False
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
22. 22.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
23. 23.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
24. 24.🔍 Which is the odd one out? (a) hiding the prices (b) clean, covered food (c) listening to complaints (d) sorry for a long wait
25. 25.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) a sticky, messy table (d) a clear price board
26. 26.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) giving correct change (d) counting change wrongly
27. 27.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) arguing with a buyer (d) a clear price board
29. 29.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) a tidy stall table (d) rude replies
30. 30.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) greeting with a smile (b) hiding the prices (c) counting change wrongly (d) rude replies
32. 32.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
34. 34.Which of these is poor customer service? (a) ignoring a customer (b) greeting with a smile (c) clean, covered food (d) a clear price board
35. 35.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) listening to complaints (d) dirty hands with food
36. 36.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
38. 38.True or false: “clean, covered food” is poor customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service

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