Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 807 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
2. 2.True or false: “giving correct change” is poor customer service. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) hiding the prices (d) clean, covered food
4. 4.True or false: “giving correct change” is good customer service. (a) False (b) True
5. 5.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
6. 6.🔍 Which is the odd one out? (a) clean, covered food (b) serving friends first (c) arguing with a buyer (d) counting change wrongly
7. 7.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) greeting with a smile (d) dirty hands with food
8. 8.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) ignoring a customer (d) chatting on the phone
9. 9.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
11. 11.Which of these is poor customer service? (a) saying thank you (b) a clear price board (c) ignoring a customer (d) giving correct change
12. 12.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
13. 13.True or false: “saying thank you” is poor customer service. (a) False (b) True
14. 14.Which of these is poor customer service? (a) giving correct change (b) a sticky, messy table (c) listening to complaints (d) a tidy stall table
15. 15.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
16. 16.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
17. 17.True or false: “greeting with a smile” is good customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) hiding the prices (d) dirty hands with food
19. 19.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) serving friends first (d) ignoring a customer
20. 20.Which of these is poor customer service? (a) serving friends first (b) greeting with a smile (c) a tidy stall table (d) a clear price board
21. 21.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) a clear price board (d) saying thank you
22. 22.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
23. 23.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
24. 24.True or false: “serving friends first” is good customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) ignoring a customer (d) giving correct change
26. 26.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) listening to complaints (d) greeting with a smile
27. 27.Which of these is good customer service? (a) chatting on the phone (b) a clear price board (c) hiding the prices (d) counting change wrongly
28. 28.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
29. 29.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
30. 30.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) a tidy stall table (d) rude replies
31. 31.Which of these is good customer service? (a) giving correct change (b) arguing with a buyer (c) ignoring a customer (d) rude replies
32. 32.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) giving correct change (d) counting change wrongly
34. 34.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
36. 36.True or false: “hiding the prices” is poor customer service. (a) False (b) True
37. 37.True or false: “rude replies” is good customer service. (a) False (b) True
38. 38.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) clean, covered food (d) a sticky, messy table
39. 39.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
40. 40.True or false: “counting change wrongly” is poor customer service. (a) False (b) True

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