Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 808 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
2. 2.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
3. 3.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) dirty hands with food (d) sorry for a long wait
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) ignoring a customer (d) fixing mistakes quickly
5. 5.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) dirty hands with food (d) sorry for a long wait
6. 6.True or false: “chatting on the phone” is good customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) chatting on the phone (b) greeting with a smile (c) ignoring a customer (d) dirty hands with food
8. 8.🔍 Which is the odd one out? (a) clean, covered food (b) chatting on the phone (c) ignoring a customer (d) arguing with a buyer
9. 9.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) a clear price board (d) dirty hands with food
10. 10.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
11. 11.Which of these is good customer service? (a) counting change wrongly (b) giving correct change (c) rude replies (d) ignoring a customer
12. 12.🔍 Which is the odd one out? (a) counting change wrongly (b) greeting with a smile (c) a clear price board (d) listening to complaints
13. 13.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
14. 14.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) a sticky, messy table (d) greeting with a smile
15. 15.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) giving correct change (d) serving friends first
16. 16.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
17. 17.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) serve friends first (d) take a break
18. 18.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) chatting on the phone (d) listening to complaints
20. 20.True or false: “counting change wrongly” is good customer service. (a) True (b) False
21. 21.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) a clear price board (d) arguing with a buyer
22. 22.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
24. 24.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
25. 25.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) a tidy stall table (d) fixing mistakes quickly
26. 26.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) clean, covered food (d) a sticky, messy table
27. 27.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
28. 28.Which of these is good customer service? (a) saying thank you (b) serving friends first (c) hiding the prices (d) arguing with a buyer
29. 29.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
30. 30.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
31. 31.True or false: “rude replies” is good customer service. (a) True (b) False
32. 32.Which of these is poor customer service? (a) ignoring a customer (b) greeting with a smile (c) a clear price board (d) listening to complaints
33. 33.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) chatting on the phone (c) giving correct change (d) greeting with a smile
34. 34.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) saying thank you (d) dirty hands with food
35. 35.True or false: “hiding the prices” is good customer service. (a) False (b) True
36. 36.Which of these is poor customer service? (a) sorry for a long wait (b) a sticky, messy table (c) fixing mistakes quickly (d) a clear price board
37. 37.True or false: “a tidy stall table” is good customer service. (a) False (b) True
38. 38.True or false: “listening to complaints” is poor customer service. (a) False (b) True
39. 39.True or false: “hiding the prices” is poor customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: rude replies? (a) good service (b) poor service

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