Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 809 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) a clear price board (d) ignoring a customer
2. 2.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) giving correct change (d) arguing with a buyer
3. 3.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
4. 4.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) a tidy stall table (d) hiding the prices
5. 5.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) counting change wrongly (d) sorry for a long wait
6. 6.🔍 Which is the odd one out? (a) counting change wrongly (b) greeting with a smile (c) ignoring a customer (d) arguing with a buyer
7. 7.🔍 Which is the odd one out? (a) chatting on the phone (b) serving friends first (c) a clear price board (d) arguing with a buyer
8. 8.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) a clear price board (d) ignoring a customer
9. 9.🔍 Which is the odd one out? (a) a sticky, messy table (b) arguing with a buyer (c) hiding the prices (d) saying thank you
10. 10.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
11. 11.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
12. 12.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
14. 14.Which of these is good customer service? (a) chatting on the phone (b) saying thank you (c) rude replies (d) dirty hands with food
15. 15.True or false: “dirty hands with food” is good customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) saying thank you (d) arguing with a buyer
18. 18.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) greeting with a smile (d) chatting on the phone
19. 19.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
20. 20.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
21. 21.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) serving friends first (d) listening to complaints
22. 22.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
24. 24.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
25. 25.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
26. 26.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
27. 27.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
28. 28.True or false: “clean, covered food” is poor customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) a tidy stall table (d) clean, covered food
30. 30.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) giving correct change (d) dirty hands with food
31. 31.True or false: “saying thank you” is poor customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
33. 33.True or false: “ignoring a customer” is good customer service. (a) False (b) True
34. 34.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) clean, covered food (d) rude replies
35. 35.Which of these is good customer service? (a) rude replies (b) clean, covered food (c) dirty hands with food (d) a sticky, messy table
36. 36.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) a tidy stall table (d) arguing with a buyer
37. 37.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) a sticky, messy table (d) sorry for a long wait
38. 38.Which of these is good customer service? (a) a tidy stall table (b) hiding the prices (c) chatting on the phone (d) serving friends first
39. 39.🔍 Which is the odd one out? (a) listening to complaints (b) rude replies (c) a sticky, messy table (d) arguing with a buyer
40. 40.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service

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