Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 810 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) sorry for a long wait (b) counting change wrongly (c) greeting with a smile (d) clean, covered food
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) a clear price board (d) ignoring a customer
3. 3.True or false: “clean, covered food” is good customer service. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) sorry for a long wait (b) chatting on the phone (c) a sticky, messy table (d) ignoring a customer
5. 5.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) hiding the prices (d) a clear price board
6. 6.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) giving correct change (d) arguing with a buyer
8. 8.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) clean, covered food (d) rude replies
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
10. 10.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
11. 11.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) a clear price board (d) arguing with a buyer
12. 12.Which of these is good customer service? (a) rude replies (b) sorry for a long wait (c) serving friends first (d) hiding the prices
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) chatting on the phone (c) greeting with a smile (d) a tidy stall table
14. 14.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
15. 15.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
16. 16.True or false: “counting change wrongly” is good customer service. (a) False (b) True
17. 17.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) dirty hands with food (d) a clear price board
18. 18.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) listening to complaints (d) arguing with a buyer
19. 19.True or false: “a clear price board” is poor customer service. (a) True (b) False
20. 20.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
21. 21.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) ignoring a customer (d) chatting on the phone
22. 22.True or false: “giving correct change” is poor customer service. (a) True (b) False
23. 23.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
24. 24.Which of these is poor customer service? (a) hiding the prices (b) sorry for a long wait (c) clean, covered food (d) giving correct change
25. 25.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
26. 26.🔍 Which is the odd one out? (a) listening to complaints (b) serving friends first (c) a clear price board (d) a tidy stall table
27. 27.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
28. 28.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) rude replies (d) clean, covered food
29. 29.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
30. 30.True or false: “a clear price board” is good customer service. (a) False (b) True
31. 31.True or false: “hiding the prices” is poor customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) a clear price board (d) clean, covered food
33. 33.Which of these is good customer service? (a) ignoring a customer (b) greeting with a smile (c) chatting on the phone (d) hiding the prices
34. 34.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) ignoring a customer (d) a clear price board
35. 35.🔍 Which is the odd one out? (a) saying thank you (b) dirty hands with food (c) rude replies (d) a sticky, messy table
36. 36.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) greeting with a smile (d) hiding the prices
39. 39.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) saying thank you (d) counting change wrongly
40. 40.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) hiding the prices (d) giving correct change

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