Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 82 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) dirty hands with food (d) a tidy stall table
2. 2.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
3. 3.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
4. 4.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
5. 5.True or false: “listening to complaints” is poor customer service. (a) False (b) True
6. 6.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
7. 7.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) clean, covered food (d) counting change wrongly
8. 8.🔍 Which is the odd one out? (a) clean, covered food (b) serving friends first (c) a tidy stall table (d) saying thank you
9. 9.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) hiding the prices (d) clean, covered food
10. 10.True or false: “hiding the prices” is poor customer service. (a) True (b) False
11. 11.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) rude replies (d) saying thank you
12. 12.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
13. 13.Which of these is good customer service? (a) ignoring a customer (b) greeting with a smile (c) arguing with a buyer (d) serving friends first
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) fixing mistakes quickly (d) greeting with a smile
15. 15.True or false: “rude replies” is poor customer service. (a) False (b) True
16. 16.Which of these is poor customer service? (a) greeting with a smile (b) counting change wrongly (c) fixing mistakes quickly (d) a tidy stall table
17. 17.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
18. 18.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
19. 19.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
20. 20.True or false: “giving correct change” is good customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
22. 22.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) sorry for a long wait (d) chatting on the phone
23. 23.True or false: “clean, covered food” is poor customer service. (a) False (b) True
24. 24.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
25. 25.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) rude replies (d) sorry for a long wait
26. 26.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) rude replies (d) a sticky, messy table
27. 27.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) counting change wrongly (d) dirty hands with food
29. 29.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) hiding the prices (d) greeting with a smile
30. 30.True or false: “listening to complaints” is good customer service. (a) False (b) True
31. 31.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) a sticky, messy table (b) listening to complaints (c) a clear price board (d) saying thank you
34. 34.🔍 Which is the odd one out? (a) a tidy stall table (b) dirty hands with food (c) chatting on the phone (d) ignoring a customer
35. 35.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) clean, covered food (d) a tidy stall table
36. 36.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) chatting on the phone (d) listening to complaints
37. 37.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
39. 39.True or false: “a clear price board” is poor customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) sorry for a long wait (d) serving friends first

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