Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 811 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) fixing mistakes quickly (d) chatting on the phone
2. 2.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
3. 3.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
4. 4.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) listening to complaints (d) dirty hands with food
5. 5.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) chatting on the phone (b) a sticky, messy table (c) giving correct change (d) rude replies
7. 7.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) chatting on the phone (d) sorry for a long wait
8. 8.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) a sticky, messy table (d) sorry for a long wait
9. 9.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
10. 10.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
12. 12.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
13. 13.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) serving friends first (d) fixing mistakes quickly
14. 14.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
15. 15.Which of these is good customer service? (a) saying thank you (b) dirty hands with food (c) serving friends first (d) ignoring a customer
16. 16.True or false: “giving correct change” is good customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) dirty hands with food (d) ignoring a customer
18. 18.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) sorry for a long wait (d) saying thank you
20. 20.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
21. 21.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
22. 22.True or false: “listening to complaints” is poor customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
24. 24.True or false: “serving friends first” is good customer service. (a) False (b) True
25. 25.Which of these is poor customer service? (a) giving correct change (b) rude replies (c) sorry for a long wait (d) a tidy stall table
26. 26.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) sorry for a long wait (d) counting change wrongly
27. 27.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
28. 28.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) fixing mistakes quickly (d) a sticky, messy table
29. 29.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) giving correct change (d) arguing with a buyer
30. 30.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) a tidy stall table (d) arguing with a buyer
31. 31.Which of these is poor customer service? (a) giving correct change (b) counting change wrongly (c) clean, covered food (d) fixing mistakes quickly
32. 32.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
33. 33.True or false: “a tidy stall table” is good customer service. (a) True (b) False
34. 34.True or false: “hiding the prices” is poor customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
36. 36.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) greeting with a smile (d) dirty hands with food
37. 37.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) giving correct change (d) counting change wrongly
38. 38.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) saying thank you (d) listening to complaints
39. 39.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) giving correct change (d) counting change wrongly
40. 40.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) clean, covered food (d) ignoring a customer

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