Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 812 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
2. 2.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
4. 4.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
5. 5.Which of these is good customer service? (a) fixing mistakes quickly (b) dirty hands with food (c) chatting on the phone (d) a sticky, messy table
6. 6.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) arguing with a buyer (d) sorry for a long wait
7. 7.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
9. 9.True or false: “clean, covered food” is poor customer service. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) a sticky, messy table (d) a clear price board
11. 11.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) arguing with a buyer (d) listening to complaints
12. 12.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
13. 13.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
14. 14.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
15. 15.🔍 Which is the odd one out? (a) serving friends first (b) clean, covered food (c) saying thank you (d) listening to complaints
16. 16.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
17. 17.True or false: “serving friends first” is good customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) fixing mistakes quickly (d) hiding the prices
19. 19.Which of these is good customer service? (a) giving correct change (b) counting change wrongly (c) a sticky, messy table (d) ignoring a customer
20. 20.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) saying thank you (d) serving friends first
21. 21.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
22. 22.Which of these is poor customer service? (a) arguing with a buyer (b) fixing mistakes quickly (c) saying thank you (d) sorry for a long wait
23. 23.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) greeting with a smile (d) listening to complaints
24. 24.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
26. 26.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
27. 27.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
30. 30.True or false: “listening to complaints” is good customer service. (a) False (b) True
31. 31.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
32. 32.True or false: “hiding the prices” is good customer service. (a) False (b) True
33. 33.True or false: “chatting on the phone” is good customer service. (a) False (b) True
34. 34.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) counting change wrongly (d) a tidy stall table
35. 35.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) rude replies (d) chatting on the phone
36. 36.🔍 Which is the odd one out? (a) a tidy stall table (b) dirty hands with food (c) a clear price board (d) giving correct change
37. 37.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) sorry for a long wait (d) hiding the prices
39. 39.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) a sticky, messy table (d) listening to complaints
40. 40.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) hiding the prices (d) a tidy stall table

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