Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 813 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
2. 2.🔍 Which is the odd one out? (a) a sticky, messy table (b) a clear price board (c) fixing mistakes quickly (d) saying thank you
3. 3.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
4. 4.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
5. 5.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) saying thank you (d) a sticky, messy table
6. 6.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) giving correct change (d) hiding the prices
7. 7.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) arguing with a buyer (d) serving friends first
8. 8.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
11. 11.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
12. 12.True or false: “hiding the prices” is poor customer service. (a) True (b) False
13. 13.True or false: “serving friends first” is good customer service. (a) True (b) False
14. 14.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
15. 15.Which of these is poor customer service? (a) sorry for a long wait (b) arguing with a buyer (c) saying thank you (d) a tidy stall table
16. 16.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
18. 18.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) chatting on the phone (d) listening to complaints
19. 19.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
21. 21.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
22. 22.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
23. 23.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
24. 24.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) counting change wrongly (d) a clear price board
25. 25.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
26. 26.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
29. 29.Which of these is good customer service? (a) dirty hands with food (b) clean, covered food (c) ignoring a customer (d) hiding the prices
30. 30.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) listening to complaints (d) hiding the prices
31. 31.True or false: “a clear price board” is good customer service. (a) False (b) True
32. 32.True or false: “ignoring a customer” is good customer service. (a) False (b) True
33. 33.True or false: “giving correct change” is poor customer service. (a) False (b) True
34. 34.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) serving friends first (d) greeting with a smile
35. 35.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
37. 37.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) chatting on the phone (d) ignoring a customer
38. 38.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
39. 39.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) rude replies (d) giving correct change
40. 40.True or false: “a clear price board” is poor customer service. (a) True (b) False

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