Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 814 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) greeting with a smile (d) rude replies
2. 2.True or false: “clean, covered food” is poor customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
5. 5.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) greeting with a smile (d) arguing with a buyer
6. 6.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) a tidy stall table (d) chatting on the phone
7. 7.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
8. 8.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) sorry for a long wait (d) a clear price board
10. 10.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) counting change wrongly (d) listening to complaints
11. 11.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) sorry for a long wait (d) counting change wrongly
12. 12.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) sorry for a long wait (d) listening to complaints
14. 14.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
15. 15.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
16. 16.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) chatting on the phone (d) fixing mistakes quickly
17. 17.True or false: “a tidy stall table” is good customer service. (a) False (b) True
18. 18.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) ignoring a customer (d) a clear price board
19. 19.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
21. 21.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
22. 22.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
23. 23.True or false: “serving friends first” is good customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) hiding the prices (b) serving friends first (c) rude replies (d) clean, covered food
26. 26.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) hiding the prices (d) giving correct change
27. 27.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) giving correct change (d) serving friends first
28. 28.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
29. 29.True or false: “clean, covered food” is good customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) sorry for a long wait (d) a sticky, messy table
31. 31.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) a clear price board (d) counting change wrongly
32. 32.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) a tidy stall table (d) arguing with a buyer
33. 33.Which of these is poor customer service? (a) listening to complaints (b) counting change wrongly (c) saying thank you (d) clean, covered food
34. 34.True or false: “saying thank you” is poor customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) hiding the prices (b) fixing mistakes quickly (c) greeting with a smile (d) giving correct change
37. 37.True or false: “dirty hands with food” is good customer service. (a) False (b) True
38. 38.Which of these is poor customer service? (a) ignoring a customer (b) saying thank you (c) greeting with a smile (d) sorry for a long wait
39. 39.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service

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