Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 815 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
2. 2.True or false: “ignoring a customer” is good customer service. (a) False (b) True
3. 3.Which of these is poor customer service? (a) a clear price board (b) serving friends first (c) listening to complaints (d) clean, covered food
4. 4.Which of these is good customer service? (a) chatting on the phone (b) greeting with a smile (c) hiding the prices (d) dirty hands with food
5. 5.Which of these is good customer service? (a) a sticky, messy table (b) sorry for a long wait (c) arguing with a buyer (d) counting change wrongly
6. 6.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) a clear price board (d) ignoring a customer
7. 7.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
8. 8.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) listening to complaints (d) a sticky, messy table
9. 9.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) chatting on the phone (d) clean, covered food
10. 10.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) counting change wrongly (d) listening to complaints
11. 11.🔍 Which is the odd one out? (a) arguing with a buyer (b) fixing mistakes quickly (c) sorry for a long wait (d) clean, covered food
12. 12.True or false: “rude replies” is good customer service. (a) False (b) True
13. 13.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
14. 14.True or false: “listening to complaints” is poor customer service. (a) True (b) False
15. 15.True or false: “greeting with a smile” is good customer service. (a) False (b) True
16. 16.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
17. 17.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
18. 18.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) a clear price board (d) dirty hands with food
19. 19.True or false: “serving friends first” is poor customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
21. 21.Which of these is good customer service? (a) hiding the prices (b) clean, covered food (c) counting change wrongly (d) rude replies
22. 22.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) saying thank you (d) counting change wrongly
24. 24.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
25. 25.Which of these is good customer service? (a) listening to complaints (b) a sticky, messy table (c) serving friends first (d) ignoring a customer
26. 26.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
27. 27.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
28. 28.Which of these is poor customer service? (a) rude replies (b) a tidy stall table (c) giving correct change (d) fixing mistakes quickly
29. 29.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) rude replies (d) serving friends first
30. 30.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
31. 31.True or false: “a clear price board” is poor customer service. (a) True (b) False
32. 32.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
33. 33.Which of these is good customer service? (a) a tidy stall table (b) a sticky, messy table (c) counting change wrongly (d) dirty hands with food
34. 34.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
35. 35.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) saying thank you (d) dirty hands with food
36. 36.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) counting change wrongly (d) a tidy stall table
37. 37.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
38. 38.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
39. 39.True or false: “giving correct change” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service

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