Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 816 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
2. 2.Which of these is good customer service? (a) chatting on the phone (b) saying thank you (c) rude replies (d) hiding the prices
3. 3.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) rude replies (d) a tidy stall table
5. 5.True or false: “listening to complaints” is poor customer service. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) chatting on the phone (d) a tidy stall table
7. 7.🔍 Which is the odd one out? (a) chatting on the phone (b) greeting with a smile (c) a clear price board (d) fixing mistakes quickly
8. 8.True or false: “saying thank you” is poor customer service. (a) False (b) True
9. 9.Which of these is poor customer service? (a) rude replies (b) fixing mistakes quickly (c) clean, covered food (d) listening to complaints
10. 10.Which of these is poor customer service? (a) hiding the prices (b) giving correct change (c) clean, covered food (d) a clear price board
11. 11.Which of these is good customer service? (a) chatting on the phone (b) serving friends first (c) giving correct change (d) ignoring a customer
12. 12.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) fixing mistakes quickly (d) greeting with a smile
13. 13.True or false: “clean, covered food” is poor customer service. (a) False (b) True
14. 14.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) sorry for a long wait (d) hiding the prices
15. 15.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
16. 16.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
18. 18.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
19. 19.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
20. 20.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
21. 21.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) dirty hands with food (d) clean, covered food
22. 22.🔍 Which is the odd one out? (a) chatting on the phone (b) fixing mistakes quickly (c) arguing with a buyer (d) counting change wrongly
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
24. 24.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) arguing with a buyer (d) a tidy stall table
25. 25.Which of these is poor customer service? (a) clean, covered food (b) chatting on the phone (c) a tidy stall table (d) a clear price board
26. 26.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
27. 27.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) arguing with a buyer (d) greeting with a smile
28. 28.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) sorry for a long wait (d) fixing mistakes quickly
29. 29.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) arguing with a buyer (d) clean, covered food
30. 30.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) hiding the prices (d) ignoring a customer
31. 31.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) rude replies (d) dirty hands with food
33. 33.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
34. 34.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
35. 35.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
37. 37.True or false: “a clear price board” is poor customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
39. 39.Which of these is poor customer service? (a) serving friends first (b) giving correct change (c) sorry for a long wait (d) fixing mistakes quickly
40. 40.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True

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