Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 817 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
2. 2.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
4. 4.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
5. 5.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) dirty hands with food (d) greeting with a smile
6. 6.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
7. 7.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
8. 8.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) chatting on the phone (d) giving correct change
9. 9.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
11. 11.True or false: “saying thank you” is good customer service. (a) False (b) True
12. 12.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
13. 13.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) a sticky, messy table (d) fixing mistakes quickly
14. 14.Which of these is good customer service? (a) chatting on the phone (b) clean, covered food (c) dirty hands with food (d) arguing with a buyer
15. 15.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
16. 16.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
18. 18.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) sorry for a long wait (d) dirty hands with food
19. 19.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) sorry for a long wait (d) rude replies
20. 20.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
22. 22.True or false: “a tidy stall table” is good customer service. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) fixing mistakes quickly (d) a sticky, messy table
24. 24.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) greeting with a smile (d) ignoring a customer
25. 25.Which of these is poor customer service? (a) listening to complaints (b) ignoring a customer (c) sorry for a long wait (d) saying thank you
26. 26.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
27. 27.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
28. 28.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
29. 29.Which of these is poor customer service? (a) giving correct change (b) a sticky, messy table (c) a clear price board (d) fixing mistakes quickly
30. 30.Which of these is poor customer service? (a) hiding the prices (b) listening to complaints (c) a clear price board (d) giving correct change
31. 31.True or false: “ignoring a customer” is good customer service. (a) True (b) False
32. 32.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) chatting on the phone (d) listening to complaints
33. 33.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) greeting with a smile (d) listening to complaints
34. 34.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) saying thank you (d) rude replies
35. 35.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
36. 36.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
37. 37.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
38. 38.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
39. 39.True or false: “rude replies” is good customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) saying thank you (b) hiding the prices (c) a sticky, messy table (d) ignoring a customer

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