Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 818 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) rude replies (b) listening to complaints (c) dirty hands with food (d) counting change wrongly
2. 2.Which of these is poor customer service? (a) clean, covered food (b) hiding the prices (c) greeting with a smile (d) listening to complaints
3. 3.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) giving correct change (d) rude replies
4. 4.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
5. 5.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) a clear price board (d) ignoring a customer
6. 6.🔍 Which is the odd one out? (a) a tidy stall table (b) dirty hands with food (c) greeting with a smile (d) clean, covered food
7. 7.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) a clear price board (d) a sticky, messy table
8. 8.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
11. 11.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) clean, covered food (d) dirty hands with food
12. 12.True or false: “clean, covered food” is good customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
14. 14.Which of these is good customer service? (a) giving correct change (b) hiding the prices (c) counting change wrongly (d) ignoring a customer
15. 15.True or false: “listening to complaints” is good customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
17. 17.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
19. 19.True or false: “a clear price board” is poor customer service. (a) True (b) False
20. 20.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
21. 21.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
22. 22.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) a sticky, messy table (d) sorry for a long wait
23. 23.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
24. 24.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) greeting with a smile (d) hiding the prices
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
26. 26.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) chatting on the phone (d) sorry for a long wait
27. 27.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) a sticky, messy table (d) saying thank you
28. 28.True or false: “hiding the prices” is poor customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) saying thank you (d) giving correct change
30. 30.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
31. 31.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
34. 34.True or false: “chatting on the phone” is good customer service. (a) True (b) False
35. 35.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) dirty hands with food (d) listening to complaints
36. 36.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
37. 37.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) fixing mistakes quickly (d) arguing with a buyer
38. 38.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
39. 39.True or false: “serving friends first” is poor customer service. (a) False (b) True
40. 40.Which of these is poor customer service? (a) greeting with a smile (b) chatting on the phone (c) listening to complaints (d) saying thank you

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