Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 819 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
2. 2.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) dirty hands with food (d) a tidy stall table
3. 3.🔍 Which is the odd one out? (a) clean, covered food (b) hiding the prices (c) ignoring a customer (d) counting change wrongly
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
5. 5.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) saying thank you (d) sorry for a long wait
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) giving correct change (d) counting change wrongly
7. 7.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
8. 8.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) greeting with a smile (d) serving friends first
9. 9.True or false: “a clear price board” is good customer service. (a) False (b) True
10. 10.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
11. 11.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
12. 12.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) greeting with a smile (d) chatting on the phone
13. 13.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) a sticky, messy table (d) greeting with a smile
14. 14.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
15. 15.True or false: “hiding the prices” is poor customer service. (a) False (b) True
16. 16.True or false: “giving correct change” is good customer service. (a) True (b) False
17. 17.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
18. 18.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) clean, covered food (d) dirty hands with food
19. 19.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
20. 20.🔍 Which is the odd one out? (a) arguing with a buyer (b) fixing mistakes quickly (c) dirty hands with food (d) serving friends first
21. 21.True or false: “hiding the prices” is good customer service. (a) False (b) True
22. 22.Which of these is good customer service? (a) arguing with a buyer (b) giving correct change (c) a sticky, messy table (d) hiding the prices
23. 23.Which of these is poor customer service? (a) saying thank you (b) a sticky, messy table (c) fixing mistakes quickly (d) listening to complaints
24. 24.True or false: “serving friends first” is poor customer service. (a) False (b) True
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
26. 26.🔍 Which is the odd one out? (a) arguing with a buyer (b) greeting with a smile (c) listening to complaints (d) giving correct change
27. 27.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
28. 28.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) serving friends first (d) greeting with a smile
29. 29.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) counting change wrongly (d) fixing mistakes quickly
30. 30.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) giving correct change (d) rude replies
31. 31.True or false: “clean, covered food” is good customer service. (a) False (b) True
32. 32.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
33. 33.True or false: “greeting with a smile” is good customer service. (a) False (b) True
34. 34.True or false: “dirty hands with food” is good customer service. (a) False (b) True
35. 35.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) counting change wrongly (d) a clear price board
36. 36.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) serving friends first (d) listening to complaints
37. 37.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) a sticky, messy table (b) a clear price board (c) hiding the prices (d) serving friends first
40. 40.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) a sticky, messy table (d) counting change wrongly

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