Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 820 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
2. 2.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
4. 4.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
5. 5.Which of these is good customer service? (a) sorry for a long wait (b) dirty hands with food (c) a sticky, messy table (d) hiding the prices
6. 6.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) listening to complaints (d) ignoring a customer
7. 7.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) ignoring a customer (d) a clear price board
8. 8.True or false: “a tidy stall table” is good customer service. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) chatting on the phone (b) clean, covered food (c) ignoring a customer (d) counting change wrongly
10. 10.Which of these is poor customer service? (a) a sticky, messy table (b) saying thank you (c) listening to complaints (d) sorry for a long wait
11. 11.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
12. 12.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) arguing with a buyer (d) fixing mistakes quickly
13. 13.Which of these is good customer service? (a) clean, covered food (b) counting change wrongly (c) arguing with a buyer (d) serving friends first
14. 14.True or false: “serving friends first” is good customer service. (a) False (b) True
15. 15.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
16. 16.Which of these is poor customer service? (a) chatting on the phone (b) saying thank you (c) fixing mistakes quickly (d) listening to complaints
17. 17.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
18. 18.Which of these is good customer service? (a) serving friends first (b) saying thank you (c) arguing with a buyer (d) a sticky, messy table
19. 19.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) counting change wrongly (d) saying thank you
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
21. 21.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
22. 22.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) greeting with a smile (d) a sticky, messy table
23. 23.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
24. 24.True or false: “dirty hands with food” is good customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
26. 26.True or false: “chatting on the phone” is good customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) a clear price board (d) serving friends first
28. 28.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
29. 29.🔍 Which is the odd one out? (a) a tidy stall table (b) rude replies (c) greeting with a smile (d) fixing mistakes quickly
30. 30.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) giving correct change (d) listening to complaints
31. 31.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
32. 32.True or false: “a clear price board” is good customer service. (a) False (b) True
33. 33.True or false: “listening to complaints” is poor customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
35. 35.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
36. 36.True or false: “ignoring a customer” is good customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) saying thank you (d) arguing with a buyer
38. 38.True or false: “hiding the prices” is poor customer service. (a) False (b) True
39. 39.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
40. 40.True or false: “hiding the prices” is good customer service. (a) False (b) True

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