Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 83 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) rude replies (d) greeting with a smile
2. 2.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) dirty hands with food (d) clean, covered food
3. 3.True or false: “listening to complaints” is poor customer service. (a) False (b) True
4. 4.True or false: “a tidy stall table” is good customer service. (a) True (b) False
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
6. 6.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) dirty hands with food (d) saying thank you
8. 8.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
10. 10.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) dirty hands with food (d) greeting with a smile
11. 11.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) dirty hands with food (d) clean, covered food
12. 12.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) chatting on the phone (d) giving correct change
13. 13.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) a clear price board (d) hiding the prices
14. 14.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) ignoring a customer (d) fixing mistakes quickly
15. 15.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
16. 16.Which of these is good customer service? (a) ignoring a customer (b) saying thank you (c) hiding the prices (d) arguing with a buyer
17. 17.Which of these is poor customer service? (a) saying thank you (b) chatting on the phone (c) giving correct change (d) clean, covered food
18. 18.True or false: “listening to complaints” is good customer service. (a) False (b) True
19. 19.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
20. 20.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) clean, covered food (d) a sticky, messy table
21. 21.🔍 Which is the odd one out? (a) sorry for a long wait (b) serving friends first (c) giving correct change (d) listening to complaints
22. 22.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) rude replies (d) greeting with a smile
23. 23.Which of these is good customer service? (a) arguing with a buyer (b) listening to complaints (c) counting change wrongly (d) chatting on the phone
24. 24.🔍 Which is the odd one out? (a) listening to complaints (b) a sticky, messy table (c) fixing mistakes quickly (d) greeting with a smile
25. 25.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
26. 26.True or false: “serving friends first” is good customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) serving friends first (d) a tidy stall table
28. 28.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) rude replies (d) a clear price board
29. 29.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
30. 30.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
31. 31.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) hiding the prices (c) a tidy stall table (d) giving correct change
32. 32.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) greeting with a smile (d) counting change wrongly
33. 33.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) a clear price board (d) hiding the prices
34. 34.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
35. 35.True or false: “a clear price board” is poor customer service. (a) True (b) False
36. 36.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
37. 37.True or false: “rude replies” is good customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
39. 39.Which of these is good customer service? (a) hiding the prices (b) clean, covered food (c) ignoring a customer (d) rude replies
40. 40.True or false: “dirty hands with food” is good customer service. (a) True (b) False

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