Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 821 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
3. 3.True or false: “listening to complaints” is good customer service. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) arguing with a buyer (d) rude replies
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
6. 6.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
7. 7.Which of these is poor customer service? (a) clean, covered food (b) rude replies (c) saying thank you (d) sorry for a long wait
8. 8.🔍 Which is the odd one out? (a) arguing with a buyer (b) sorry for a long wait (c) saying thank you (d) greeting with a smile
9. 9.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) a sticky, messy table (d) a tidy stall table
10. 10.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) rude replies (d) sorry for a long wait
11. 11.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
12. 12.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) ignoring a customer (d) greeting with a smile
13. 13.True or false: “ignoring a customer” is good customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) a tidy stall table (b) hiding the prices (c) sorry for a long wait (d) giving correct change
15. 15.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
16. 16.True or false: “saying thank you” is poor customer service. (a) True (b) False
17. 17.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) hiding the prices (d) giving correct change
18. 18.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) dirty hands with food (d) clean, covered food
19. 19.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
20. 20.Which of these is poor customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) sorry for a long wait (d) clean, covered food
21. 21.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
22. 22.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
23. 23.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
24. 24.True or false: “rude replies” is good customer service. (a) True (b) False
25. 25.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
27. 27.Which of these is good customer service? (a) fixing mistakes quickly (b) ignoring a customer (c) chatting on the phone (d) rude replies
28. 28.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) ignoring a customer (d) listening to complaints
29. 29.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) a sticky, messy table (d) saying thank you
30. 30.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) arguing with a buyer (d) saying thank you
31. 31.True or false: “chatting on the phone” is good customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
33. 33.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) chatting on the phone (d) fixing mistakes quickly
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) counting change wrongly (d) dirty hands with food
35. 35.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) listening to complaints (d) fixing mistakes quickly
36. 36.True or false: “hiding the prices” is good customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
39. 39.True or false: “serving friends first” is good customer service. (a) False (b) True
40. 40.True or false: “greeting with a smile” is poor customer service. (a) False (b) True

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