Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 822 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
2. 2.Which of these is good customer service? (a) greeting with a smile (b) arguing with a buyer (c) ignoring a customer (d) hiding the prices
3. 3.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) sorry for a long wait (d) arguing with a buyer
4. 4.True or false: “giving correct change” is good customer service. (a) False (b) True
5. 5.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
6. 6.Which of these is poor customer service? (a) saying thank you (b) rude replies (c) greeting with a smile (d) sorry for a long wait
7. 7.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) a clear price board (d) giving correct change
8. 8.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) counting change wrongly (d) serving friends first
9. 9.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) arguing with a buyer (d) greeting with a smile
10. 10.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
11. 11.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
12. 12.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
14. 14.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) a tidy stall table (d) fixing mistakes quickly
15. 15.Which of these is good customer service? (a) listening to complaints (b) counting change wrongly (c) dirty hands with food (d) chatting on the phone
16. 16.Which of these is poor customer service? (a) saying thank you (b) hiding the prices (c) clean, covered food (d) greeting with a smile
17. 17.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) greeting with a smile (d) counting change wrongly
18. 18.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) a tidy stall table (d) ignoring a customer
19. 19.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
20. 20.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) hiding the prices (d) a tidy stall table
22. 22.True or false: “rude replies” is poor customer service. (a) True (b) False
23. 23.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
24. 24.Which of these is good customer service? (a) dirty hands with food (b) saying thank you (c) arguing with a buyer (d) counting change wrongly
25. 25.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) hiding the prices (d) saying thank you
27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) ignoring a customer (d) a clear price board
29. 29.🔍 Which is the odd one out? (a) listening to complaints (b) chatting on the phone (c) fixing mistakes quickly (d) sorry for a long wait
30. 30.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
31. 31.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
33. 33.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
34. 34.True or false: “listening to complaints” is poor customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
36. 36.Which of these is good customer service? (a) arguing with a buyer (b) giving correct change (c) hiding the prices (d) a sticky, messy table
37. 37.True or false: “a clear price board” is good customer service. (a) True (b) False
38. 38.Which of these is good customer service? (a) serving friends first (b) clean, covered food (c) arguing with a buyer (d) ignoring a customer
39. 39.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service

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