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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 823 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  2. 2.True or false: “ignoring a customer” is good customer service. (a) False (b) True
  3. 3.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  4. 4.Which of these is good customer service? (a) counting change wrongly (b) listening to complaints (c) a sticky, messy table (d) ignoring a customer
  5. 5.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  6. 6.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) clean, covered food (d) dirty hands with food
  7. 7.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
  8. 8.🔍 Which is the odd one out? (a) a clear price board (b) serving friends first (c) greeting with a smile (d) saying thank you
  9. 9.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) hiding the prices (d) giving correct change
  10. 10.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  11. 11.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
  12. 12.🔍 Which is the odd one out? (a) hiding the prices (b) a clear price board (c) chatting on the phone (d) dirty hands with food
  13. 13.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) a sticky, messy table (d) giving correct change
  14. 14.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
  15. 15.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) arguing with a buyer (d) a tidy stall table
  16. 16.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) ignoring a customer (d) a tidy stall table
  17. 17.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
  19. 19.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) listening to complaints (d) saying thank you
  20. 20.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
  21. 21.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
  22. 22.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) giving correct change (d) ignoring a customer
  23. 23.True or false: “listening to complaints” is good customer service. (a) False (b) True
  24. 24.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
  25. 25.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  26. 26.True or false: “hiding the prices” is poor customer service. (a) False (b) True
  27. 27.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
  28. 28.True or false: “counting change wrongly” is good customer service. (a) True (b) False
  29. 29.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
  30. 30.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) counting change wrongly (d) saying thank you
  31. 31.🔍 Which is the odd one out? (a) sorry for a long wait (b) counting change wrongly (c) saying thank you (d) clean, covered food
  32. 32.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  33. 33.True or false: “hiding the prices” is good customer service. (a) False (b) True
  34. 34.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) counting change wrongly (d) ignoring a customer
  35. 35.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) arguing with a buyer (c) sorry for a long wait (d) a tidy stall table
  36. 36.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) arguing with a buyer (d) greeting with a smile
  37. 37.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
  38. 38.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) rude replies (d) greeting with a smile
  39. 39.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  40. 40.True or false: “a sticky, messy table” is good customer service. (a) True (b) False

Answer key

  1. poor service
  2. False
  3. good service
  4. listening to complaints
  5. poor service
  6. clean, covered food
  7. False
  8. serving friends first
  9. giving correct change
  10. good service
  11. good service
  12. a clear price board
  13. a sticky, messy table
  14. buyers come back
  15. a tidy stall table
  16. ignoring a customer
  17. good service
  18. say sorry, add sugar
  19. rude replies
  20. poor service
  21. True
  22. giving correct change
  23. True
  24. thank them and note it
  25. poor service
  26. True
  27. False
  28. False
  29. good service
  30. saying thank you
  31. counting change wrongly
  32. poor service
  33. False
  34. a tidy stall table
  35. arguing with a buyer
  36. arguing with a buyer
  37. good service
  38. greeting with a smile
  39. good service
  40. False

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