Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 824 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
2. 2.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) listening to complaints (d) rude replies
3. 3.True or false: “ignoring a customer” is good customer service. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) giving correct change (d) a sticky, messy table
5. 5.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
6. 6.Which of these is good customer service? (a) dirty hands with food (b) clean, covered food (c) hiding the prices (d) counting change wrongly
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
8. 8.🔍 Which is the odd one out? (a) clean, covered food (b) serving friends first (c) hiding the prices (d) a sticky, messy table
9. 9.🔍 Which is the odd one out? (a) a tidy stall table (b) serving friends first (c) greeting with a smile (d) clean, covered food
10. 10.Which of these is good customer service? (a) dirty hands with food (b) listening to complaints (c) ignoring a customer (d) a sticky, messy table
11. 11.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
12. 12.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
13. 13.Which of these is good customer service? (a) a sticky, messy table (b) a tidy stall table (c) counting change wrongly (d) ignoring a customer
14. 14.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) a tidy stall table (d) dirty hands with food
15. 15.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) giving correct change (d) a clear price board
17. 17.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
18. 18.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) counting change wrongly (d) sorry for a long wait
19. 19.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) hiding the prices (d) greeting with a smile
20. 20.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
21. 21.True or false: “hiding the prices” is poor customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
23. 23.Which of these is poor customer service? (a) a clear price board (b) serving friends first (c) sorry for a long wait (d) saying thank you
24. 24.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
26. 26.🔍 Which is the odd one out? (a) hiding the prices (b) listening to complaints (c) arguing with a buyer (d) serving friends first
27. 27.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) listening to complaints (d) clean, covered food
29. 29.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
30. 30.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) dirty hands with food (d) giving correct change
31. 31.🔍 Which is the odd one out? (a) greeting with a smile (b) rude replies (c) a clear price board (d) saying thank you
32. 32.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
33. 33.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
35. 35.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
36. 36.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
37. 37.True or false: “rude replies” is poor customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
39. 39.True or false: “serving friends first” is poor customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) chatting on the phone (d) rude replies

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids