Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 825 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
2. 2.Which of these is good customer service? (a) hiding the prices (b) sorry for a long wait (c) chatting on the phone (d) ignoring a customer
3. 3.🔍 Which is the odd one out? (a) clean, covered food (b) a sticky, messy table (c) ignoring a customer (d) arguing with a buyer
4. 4.True or false: “ignoring a customer” is good customer service. (a) False (b) True
5. 5.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
6. 6.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
9. 9.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) listening to complaints (d) arguing with a buyer
10. 10.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) sorry for a long wait (d) a clear price board
11. 11.Which of these is good customer service? (a) chatting on the phone (b) listening to complaints (c) arguing with a buyer (d) a sticky, messy table
12. 12.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) greeting with a smile (d) a sticky, messy table
13. 13.True or false: “chatting on the phone” is good customer service. (a) False (b) True
14. 14.True or false: “serving friends first” is poor customer service. (a) True (b) False
15. 15.Which of these is good customer service? (a) a sticky, messy table (b) giving correct change (c) hiding the prices (d) serving friends first
16. 16.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
17. 17.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) saying thank you (d) hiding the prices
18. 18.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) giving correct change (d) ignoring a customer
19. 19.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
22. 22.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
23. 23.True or false: “saying thank you” is good customer service. (a) True (b) False
24. 24.True or false: “rude replies” is good customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
26. 26.True or false: “saying thank you” is poor customer service. (a) False (b) True
27. 27.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
28. 28.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
29. 29.🔍 Which is the odd one out? (a) counting change wrongly (b) a tidy stall table (c) rude replies (d) serving friends first
30. 30.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
31. 31.🔍 Which is the odd one out? (a) arguing with a buyer (b) listening to complaints (c) ignoring a customer (d) rude replies
32. 32.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
33. 33.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
34. 34.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
35. 35.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) arguing with a buyer (d) greeting with a smile
36. 36.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) clean, covered food (d) counting change wrongly
37. 37.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
38. 38.Which of these is poor customer service? (a) saying thank you (b) serving friends first (c) giving correct change (d) a clear price board
39. 39.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) serving friends first (d) fixing mistakes quickly
40. 40.Which of these is poor customer service? (a) saying thank you (b) rude replies (c) sorry for a long wait (d) listening to complaints

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