Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 826 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
2. 2.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) hiding the prices (d) giving correct change
3. 3.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) clean, covered food (d) rude replies
4. 4.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
5. 5.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
6. 6.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) greeting with a smile (d) hiding the prices
7. 7.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) counting change wrongly (d) sorry for a long wait
8. 8.True or false: “giving correct change” is good customer service. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) serving friends first (b) greeting with a smile (c) chatting on the phone (d) dirty hands with food
10. 10.True or false: “rude replies” is good customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) listening to complaints (d) hiding the prices
12. 12.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) counting change wrongly (d) giving correct change
13. 13.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
14. 14.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
15. 15.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
16. 16.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) arguing with a buyer (d) a clear price board
17. 17.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) a clear price board (d) ignoring a customer
18. 18.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) chatting on the phone (d) a clear price board
19. 19.True or false: “saying thank you” is good customer service. (a) True (b) False
20. 20.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) hiding the prices (d) saying thank you
21. 21.Which of these is good customer service? (a) serving friends first (b) a tidy stall table (c) hiding the prices (d) dirty hands with food
22. 22.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
24. 24.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) fixing mistakes quickly (d) rude replies
25. 25.True or false: “counting change wrongly” is good customer service. (a) True (b) False
26. 26.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
27. 27.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) greeting with a smile (d) serving friends first
28. 28.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) serving friends first (d) greeting with a smile
29. 29.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
30. 30.True or false: “saying thank you” is poor customer service. (a) False (b) True
31. 31.Which of these is good customer service? (a) listening to complaints (b) counting change wrongly (c) chatting on the phone (d) arguing with a buyer
32. 32.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) rude replies (d) a tidy stall table
33. 33.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
35. 35.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
36. 36.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
37. 37.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
38. 38.True or false: “hiding the prices” is good customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) giving correct change (b) dirty hands with food (c) saying thank you (d) fixing mistakes quickly
40. 40.True or false: “a tidy stall table” is good customer service. (a) True (b) False

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids