Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 827 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
2. 2.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) sorry for a long wait (d) serving friends first
3. 3.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
4. 4.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
5. 5.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
6. 6.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) dirty hands with food (d) saying thank you
7. 7.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
8. 8.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) hiding the prices (d) a clear price board
9. 9.🔍 Which is the odd one out? (a) chatting on the phone (b) a tidy stall table (c) dirty hands with food (d) rude replies
10. 10.🔍 Which is the odd one out? (a) dirty hands with food (b) serving friends first (c) chatting on the phone (d) greeting with a smile
11. 11.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
12. 12.True or false: “rude replies” is poor customer service. (a) False (b) True
13. 13.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) listening to complaints (d) arguing with a buyer
14. 14.Which of these is poor customer service? (a) counting change wrongly (b) listening to complaints (c) saying thank you (d) greeting with a smile
15. 15.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) counting change wrongly (d) clean, covered food
16. 16.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
17. 17.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
18. 18.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) a sticky, messy table (d) sorry for a long wait
19. 19.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) listening to complaints (d) chatting on the phone
20. 20.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) chatting on the phone (d) giving correct change
21. 21.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) greeting with a smile (d) ignoring a customer
22. 22.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) a clear price board (d) hiding the prices
23. 23.🔍 Which is the odd one out? (a) chatting on the phone (b) sorry for a long wait (c) clean, covered food (d) greeting with a smile
24. 24.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) listening to complaints (d) dirty hands with food
25. 25.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
26. 26.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) greeting with a smile (d) arguing with a buyer
27. 27.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
28. 28.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) rude replies (d) fixing mistakes quickly
31. 31.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
32. 32.True or false: “listening to complaints” is poor customer service. (a) False (b) True
33. 33.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) giving correct change (d) ignoring a customer
34. 34.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
35. 35.True or false: “serving friends first” is good customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
39. 39.Which of these is poor customer service? (a) giving correct change (b) serving friends first (c) greeting with a smile (d) listening to complaints
40. 40.True or false: “clean, covered food” is poor customer service. (a) False (b) True

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