Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 828 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
2. 2.True or false: “clean, covered food” is poor customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
4. 4.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
5. 5.🔍 Which is the odd one out? (a) a sticky, messy table (b) a tidy stall table (c) chatting on the phone (d) serving friends first
6. 6.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
7. 7.Which of these is good customer service? (a) dirty hands with food (b) listening to complaints (c) counting change wrongly (d) serving friends first
8. 8.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) a tidy stall table (d) ignoring a customer
9. 9.True or false: “rude replies” is poor customer service. (a) False (b) True
10. 10.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) chatting on the phone (d) giving correct change
11. 11.True or false: “a clear price board” is good customer service. (a) False (b) True
12. 12.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
13. 13.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
14. 14.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
15. 15.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) sorry for a long wait (d) chatting on the phone
16. 16.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
17. 17.Which of these is poor customer service? (a) clean, covered food (b) arguing with a buyer (c) fixing mistakes quickly (d) greeting with a smile
18. 18.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
20. 20.Which of these is good customer service? (a) sorry for a long wait (b) ignoring a customer (c) serving friends first (d) a sticky, messy table
21. 21.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) greeting with a smile (d) dirty hands with food
22. 22.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) hiding the prices (d) a sticky, messy table
23. 23.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) listening to complaints (d) a sticky, messy table
24. 24.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
25. 25.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) hiding the prices (d) fixing mistakes quickly
26. 26.True or false: “giving correct change” is poor customer service. (a) False (b) True
27. 27.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) greeting with a smile (d) ignoring a customer
28. 28.True or false: “giving correct change” is good customer service. (a) True (b) False
29. 29.Which of these is poor customer service? (a) saying thank you (b) serving friends first (c) greeting with a smile (d) giving correct change
30. 30.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
31. 31.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) hiding the prices (d) chatting on the phone
34. 34.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) rude replies (d) fixing mistakes quickly
36. 36.True or false: “a tidy stall table” is good customer service. (a) False (b) True
37. 37.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
38. 38.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) clean, covered food (d) hiding the prices
39. 39.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: rude replies? (a) poor service (b) good service

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