Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 829 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
2. 2.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) sorry for a long wait (d) saying thank you
3. 3.True or false: “giving correct change” is good customer service. (a) True (b) False
4. 4.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
5. 5.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
6. 6.True or false: “counting change wrongly” is good customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) counting change wrongly (d) serving friends first
9. 9.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
10. 10.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
11. 11.Which of these is good customer service? (a) saying thank you (b) ignoring a customer (c) arguing with a buyer (d) counting change wrongly
12. 12.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
13. 13.True or false: “listening to complaints” is good customer service. (a) True (b) False
14. 14.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) rude replies (d) clean, covered food
15. 15.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
16. 16.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
17. 17.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) dirty hands with food (d) a tidy stall table
18. 18.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) greeting with a smile (d) serving friends first
19. 19.Which of these is poor customer service? (a) fixing mistakes quickly (b) hiding the prices (c) clean, covered food (d) a clear price board
20. 20.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) rude replies (d) clean, covered food
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) a sticky, messy table (d) giving correct change
22. 22.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
23. 23.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) counting change wrongly (d) saying thank you
24. 24.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) fixing mistakes quickly (d) serving friends first
25. 25.Which of these is good customer service? (a) a clear price board (b) ignoring a customer (c) hiding the prices (d) rude replies
26. 26.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
27. 27.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) rude replies (d) fixing mistakes quickly
28. 28.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) listening to complaints (d) ignoring a customer
29. 29.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
30. 30.True or false: “saying thank you” is poor customer service. (a) True (b) False
31. 31.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
33. 33.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) sorry for a long wait (d) rude replies
35. 35.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
36. 36.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
38. 38.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) sorry for a long wait (d) chatting on the phone
39. 39.True or false: “rude replies” is poor customer service. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) counting change wrongly (d) giving correct change

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