Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 830 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
2. 2.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) hiding the prices (d) listening to complaints
3. 3.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) counting change wrongly (d) clean, covered food
4. 4.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
5. 5.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) saying thank you (d) arguing with a buyer
6. 6.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
7. 7.Which of these is good customer service? (a) counting change wrongly (b) giving correct change (c) ignoring a customer (d) dirty hands with food
8. 8.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) greeting with a smile (d) a sticky, messy table
9. 9.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
10. 10.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) saying thank you (d) listening to complaints
11. 11.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
12. 12.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
13. 13.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
14. 14.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
15. 15.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
16. 16.Which of these is poor customer service? (a) counting change wrongly (b) saying thank you (c) a tidy stall table (d) listening to complaints
17. 17.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) listening to complaints (d) greeting with a smile
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
19. 19.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
20. 20.Which of these is poor customer service? (a) rude replies (b) fixing mistakes quickly (c) giving correct change (d) clean, covered food
21. 21.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
22. 22.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) serving friends first (d) giving correct change
24. 24.True or false: “serving friends first” is good customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) saying thank you (d) rude replies
26. 26.Which of these is good customer service? (a) a tidy stall table (b) rude replies (c) hiding the prices (d) ignoring a customer
27. 27.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
28. 28.True or false: “serving friends first” is poor customer service. (a) True (b) False
29. 29.True or false: “saying thank you” is poor customer service. (a) False (b) True
30. 30.Which of these is good customer service? (a) sorry for a long wait (b) hiding the prices (c) dirty hands with food (d) a sticky, messy table
31. 31.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
32. 32.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) a clear price board (d) rude replies
33. 33.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) dirty hands with food (d) a tidy stall table
34. 34.True or false: “listening to complaints” is good customer service. (a) False (b) True
35. 35.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
36. 36.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
37. 37.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
38. 38.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
40. 40.Which of these is poor customer service? (a) listening to complaints (b) serving friends first (c) greeting with a smile (d) a clear price board

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