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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 84 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.True or false: “listening to complaints” is poor customer service. (a) False (b) True
  2. 2.Which of these is poor customer service? (a) listening to complaints (b) rude replies (c) fixing mistakes quickly (d) a clear price board
  3. 3.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  4. 4.🔍 Which is the odd one out? (a) greeting with a smile (b) rude replies (c) a sticky, messy table (d) ignoring a customer
  5. 5.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
  7. 7.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
  8. 8.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
  9. 9.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  10. 10.True or false: “a clear price board” is good customer service. (a) True (b) False
  11. 11.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
  12. 12.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
  13. 13.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  14. 14.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) fixing mistakes quickly (d) serving friends first
  15. 15.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  16. 16.True or false: “hiding the prices” is good customer service. (a) True (b) False
  17. 17.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
  19. 19.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) counting change wrongly (d) greeting with a smile
  20. 20.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  21. 21.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  22. 22.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
  23. 23.True or false: “serving friends first” is good customer service. (a) False (b) True
  24. 24.🔍 Which is the odd one out? (a) a tidy stall table (b) serving friends first (c) ignoring a customer (d) counting change wrongly
  25. 25.Which of these is good customer service? (a) clean, covered food (b) ignoring a customer (c) arguing with a buyer (d) rude replies
  26. 26.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  27. 27.True or false: “hiding the prices” is poor customer service. (a) False (b) True
  28. 28.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) clean, covered food (d) ignoring a customer
  29. 29.True or false: “ignoring a customer” is good customer service. (a) True (b) False
  30. 30.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) hiding the prices (d) giving correct change
  31. 31.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) ignoring a customer (d) listening to complaints
  32. 32.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) clean, covered food (d) serving friends first
  33. 33.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  34. 34.True or false: “clean, covered food” is poor customer service. (a) False (b) True
  35. 35.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
  36. 36.True or false: “giving correct change” is good customer service. (a) False (b) True
  37. 37.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) greeting with a smile (d) counting change wrongly
  38. 38.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) listening to complaints (d) clean, covered food
  39. 39.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
  40. 40.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) fixing mistakes quickly (d) chatting on the phone

Answer key

  1. False
  2. rude replies
  3. good service
  4. greeting with a smile
  5. poor service
  6. give it back, say sorry
  7. False
  8. buyers come back
  9. good service
  10. True
  11. poor service
  12. poor service
  13. poor service
  14. fixing mistakes quickly
  15. good service
  16. False
  17. poor service
  18. say sorry, add sugar
  19. counting change wrongly
  20. good service
  21. good service
  22. poor service
  23. False
  24. a tidy stall table
  25. clean, covered food
  26. poor service
  27. True
  28. clean, covered food
  29. False
  30. giving correct change
  31. listening to complaints
  32. serving friends first
  33. poor service
  34. False
  35. serve them in turn
  36. True
  37. counting change wrongly
  38. serving friends first
  39. True
  40. chatting on the phone

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