Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 831 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
3. 3.True or false: “hiding the prices” is good customer service. (a) True (b) False
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
5. 5.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) sorry for a long wait (d) rude replies
6. 6.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
7. 7.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
8. 8.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
9. 9.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
12. 12.True or false: “saying thank you” is poor customer service. (a) False (b) True
13. 13.True or false: “saying thank you” is good customer service. (a) False (b) True
14. 14.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
15. 15.🔍 Which is the odd one out? (a) clean, covered food (b) dirty hands with food (c) greeting with a smile (d) saying thank you
16. 16.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
17. 17.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) a tidy stall table (d) a sticky, messy table
18. 18.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) a sticky, messy table (d) saying thank you
19. 19.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) serving friends first (d) a clear price board
20. 20.True or false: “giving correct change” is poor customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
22. 22.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
23. 23.Which of these is poor customer service? (a) hiding the prices (b) greeting with a smile (c) fixing mistakes quickly (d) giving correct change
24. 24.True or false: “greeting with a smile” is good customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) counting change wrongly (d) saying thank you
26. 26.Which of these is good customer service? (a) a sticky, messy table (b) giving correct change (c) rude replies (d) hiding the prices
27. 27.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
28. 28.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) ignoring a customer (d) a tidy stall table
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
30. 30.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) listening to complaints (b) rude replies (c) hiding the prices (d) counting change wrongly
32. 32.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) clean, covered food (d) ignoring a customer
33. 33.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) saying thank you (d) serving friends first
34. 34.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) clean, covered food (d) serving friends first
35. 35.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
36. 36.True or false: “a tidy stall table” is good customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
38. 38.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) chatting on the phone (d) ignoring a customer
39. 39.True or false: “clean, covered food” is poor customer service. (a) True (b) False
40. 40.Which of these is good customer service? (a) saying thank you (b) arguing with a buyer (c) serving friends first (d) counting change wrongly

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