Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 832 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
3. 3.🔍 Which is the odd one out? (a) greeting with a smile (b) a sticky, messy table (c) a clear price board (d) fixing mistakes quickly
4. 4.Which of these is good customer service? (a) hiding the prices (b) a clear price board (c) arguing with a buyer (d) ignoring a customer
5. 5.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) saying thank you (d) serving friends first
6. 6.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
7. 7.True or false: “giving correct change” is poor customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
9. 9.Which of these is good customer service? (a) clean, covered food (b) counting change wrongly (c) arguing with a buyer (d) ignoring a customer
10. 10.Which of these is poor customer service? (a) saying thank you (b) ignoring a customer (c) a tidy stall table (d) fixing mistakes quickly
11. 11.Which of these is poor customer service? (a) counting change wrongly (b) greeting with a smile (c) clean, covered food (d) saying thank you
12. 12.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
13. 13.Which of these is good customer service? (a) greeting with a smile (b) arguing with a buyer (c) hiding the prices (d) ignoring a customer
14. 14.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot
15. 15.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
16. 16.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
17. 17.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
18. 18.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
20. 20.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) saying thank you (d) arguing with a buyer
21. 21.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
22. 22.Which of these is good customer service? (a) a sticky, messy table (b) sorry for a long wait (c) serving friends first (d) ignoring a customer
23. 23.True or false: “rude replies” is poor customer service. (a) True (b) False
24. 24.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
25. 25.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) a sticky, messy table (d) listening to complaints
26. 26.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) rude replies (d) sorry for a long wait
29. 29.True or false: “saying thank you” is poor customer service. (a) True (b) False
30. 30.True or false: “clean, covered food” is poor customer service. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) greeting with a smile (d) ignoring a customer
32. 32.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
33. 33.Which of these is poor customer service? (a) listening to complaints (b) rude replies (c) fixing mistakes quickly (d) sorry for a long wait
34. 34.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) a clear price board (d) chatting on the phone
35. 35.True or false: “a tidy stall table” is good customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
38. 38.True or false: “listening to complaints” is good customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
40. 40.Which of these is good customer service? (a) chatting on the phone (b) saying thank you (c) hiding the prices (d) a sticky, messy table

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