Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 833 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
2. 2.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
3. 3.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) dirty hands with food (d) listening to complaints
4. 4.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
5. 5.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) counting change wrongly (d) serving friends first
6. 6.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
7. 7.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
8. 8.True or false: “serving friends first” is poor customer service. (a) True (b) False
9. 9.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) serving friends first (d) listening to complaints
10. 10.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) giving correct change (d) ignoring a customer
11. 11.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
13. 13.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) a tidy stall table (d) dirty hands with food
14. 14.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
15. 15.Which of these is good customer service? (a) sorry for a long wait (b) rude replies (c) arguing with a buyer (d) counting change wrongly
16. 16.Which of these is good customer service? (a) saying thank you (b) dirty hands with food (c) arguing with a buyer (d) rude replies
17. 17.True or false: “chatting on the phone” is good customer service. (a) False (b) True
18. 18.True or false: “clean, covered food” is poor customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
20. 20.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) fixing mistakes quickly (d) ignoring a customer
21. 21.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) ignoring a customer (d) a tidy stall table
22. 22.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) giving correct change (d) rude replies
23. 23.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) fixing mistakes quickly (d) serving friends first
24. 24.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
26. 26.Which of these is poor customer service? (a) fixing mistakes quickly (b) hiding the prices (c) listening to complaints (d) a clear price board
27. 27.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
28. 28.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
29. 29.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
30. 30.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) serving friends first (b) saying thank you (c) a clear price board (d) listening to complaints
32. 32.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) saying thank you (d) clean, covered food
33. 33.True or false: “rude replies” is good customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
35. 35.🔍 Which is the odd one out? (a) arguing with a buyer (b) greeting with a smile (c) counting change wrongly (d) ignoring a customer
36. 36.Which of these is good customer service? (a) a clear price board (b) chatting on the phone (c) rude replies (d) counting change wrongly
37. 37.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
38. 38.True or false: “clean, covered food” is good customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service

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