Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 834 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) a clear price board (d) ignoring a customer
2. 2.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
4. 4.True or false: “a tidy stall table” is good customer service. (a) False (b) True
5. 5.Which of these is good customer service? (a) counting change wrongly (b) a clear price board (c) hiding the prices (d) serving friends first
6. 6.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) a clear price board (d) counting change wrongly
7. 7.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
8. 8.True or false: “rude replies” is good customer service. (a) True (b) False
9. 9.True or false: “counting change wrongly” is good customer service. (a) True (b) False
10. 10.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) arguing with a buyer (d) sorry for a long wait
11. 11.Which of these is good customer service? (a) a tidy stall table (b) counting change wrongly (c) a sticky, messy table (d) hiding the prices
12. 12.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
13. 13.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
14. 14.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
15. 15.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
16. 16.True or false: “giving correct change” is poor customer service. (a) False (b) True
17. 17.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
18. 18.True or false: “ignoring a customer” is good customer service. (a) True (b) False
19. 19.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
20. 20.🔍 Which is the odd one out? (a) clean, covered food (b) a sticky, messy table (c) ignoring a customer (d) serving friends first
21. 21.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
22. 22.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) rude replies (d) a clear price board
24. 24.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) counting change wrongly (d) hiding the prices
25. 25.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
26. 26.True or false: “chatting on the phone” is good customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) counting change wrongly (d) greeting with a smile
28. 28.Which of these is poor customer service? (a) dirty hands with food (b) sorry for a long wait (c) a clear price board (d) a tidy stall table
29. 29.Which of these is poor customer service? (a) saying thank you (b) rude replies (c) fixing mistakes quickly (d) giving correct change
30. 30.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) arguing with a buyer (b) a clear price board (c) listening to complaints (d) sorry for a long wait
32. 32.True or false: “serving friends first” is good customer service. (a) False (b) True
33. 33.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) chatting on the phone (d) saying thank you
34. 34.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
35. 35.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) counting change wrongly (d) clean, covered food
36. 36.🔍 Which is the odd one out? (a) giving correct change (b) hiding the prices (c) clean, covered food (d) sorry for a long wait
37. 37.True or false: “dirty hands with food” is good customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
39. 39.Which of these is poor customer service? (a) serving friends first (b) saying thank you (c) a clear price board (d) greeting with a smile
40. 40.🔍 Which is the odd one out? (a) chatting on the phone (b) a tidy stall table (c) greeting with a smile (d) giving correct change

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