Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 835 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
2. 2.True or false: “listening to complaints” is poor customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
4. 4.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) hiding the prices (d) listening to complaints
5. 5.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
6. 6.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) hiding the prices (d) sorry for a long wait
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) counting change wrongly (d) listening to complaints
10. 10.Which of these is poor customer service? (a) arguing with a buyer (b) saying thank you (c) sorry for a long wait (d) giving correct change
11. 11.🔍 Which is the odd one out? (a) a sticky, messy table (b) a clear price board (c) counting change wrongly (d) rude replies
12. 12.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
13. 13.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) fixing mistakes quickly (d) arguing with a buyer
14. 14.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
15. 15.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
16. 16.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) greeting with a smile (d) serving friends first
17. 17.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) ignoring a customer (d) sorry for a long wait
18. 18.Which of these is poor customer service? (a) rude replies (b) fixing mistakes quickly (c) clean, covered food (d) listening to complaints
19. 19.True or false: “clean, covered food” is poor customer service. (a) False (b) True
20. 20.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) a tidy stall table (d) rude replies
21. 21.True or false: “hiding the prices” is poor customer service. (a) False (b) True
22. 22.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
23. 23.🔍 Which is the odd one out? (a) rude replies (b) dirty hands with food (c) saying thank you (d) hiding the prices
24. 24.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
25. 25.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) saying thank you (d) a sticky, messy table
26. 26.Which of these is good customer service? (a) dirty hands with food (b) a clear price board (c) ignoring a customer (d) hiding the prices
27. 27.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) saying thank you (d) dirty hands with food
28. 28.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
29. 29.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
30. 30.True or false: “counting change wrongly” is good customer service. (a) True (b) False
31. 31.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
33. 33.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
34. 34.True or false: “hiding the prices” is good customer service. (a) True (b) False
35. 35.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) hiding the prices (d) greeting with a smile
36. 36.Which of these is good customer service? (a) giving correct change (b) hiding the prices (c) dirty hands with food (d) arguing with a buyer
37. 37.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) greeting with a smile (d) chatting on the phone
38. 38.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
39. 39.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
40. 40.True or false: “a clear price board” is good customer service. (a) False (b) True

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