Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 836 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
3. 3.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
4. 4.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
6. 6.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) serving friends first (d) giving correct change
7. 7.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
8. 8.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) greeting with a smile (d) giving correct change
9. 9.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
10. 10.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) rude replies (d) giving correct change
11. 11.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) listening to complaints (d) giving correct change
12. 12.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
13. 13.Which of these is poor customer service? (a) serving friends first (b) listening to complaints (c) greeting with a smile (d) a tidy stall table
14. 14.True or false: “listening to complaints” is poor customer service. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) hiding the prices (c) sorry for a long wait (d) giving correct change
16. 16.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) chatting on the phone (d) a tidy stall table
17. 17.Which of these is good customer service? (a) hiding the prices (b) fixing mistakes quickly (c) counting change wrongly (d) serving friends first
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
19. 19.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) a sticky, messy table (d) clean, covered food
20. 20.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
21. 21.Which of these is good customer service? (a) a tidy stall table (b) rude replies (c) counting change wrongly (d) ignoring a customer
22. 22.True or false: “serving friends first” is poor customer service. (a) False (b) True
23. 23.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
24. 24.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
25. 25.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
26. 26.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
27. 27.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
28. 28.Which of these is poor customer service? (a) fixing mistakes quickly (b) arguing with a buyer (c) giving correct change (d) a tidy stall table
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
30. 30.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) chatting on the phone (d) sorry for a long wait
31. 31.True or false: “a tidy stall table” is good customer service. (a) True (b) False
32. 32.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) serving friends first (d) arguing with a buyer
34. 34.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
35. 35.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) greeting with a smile (d) chatting on the phone
36. 36.True or false: “saying thank you” is poor customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) dirty hands with food (c) chatting on the phone (d) serving friends first
38. 38.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) hiding the prices (d) a sticky, messy table
39. 39.True or false: “a clear price board” is poor customer service. (a) True (b) False
40. 40.True or false: “saying thank you” is good customer service. (a) False (b) True

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