Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 837 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
2. 2.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
3. 3.True or false: “ignoring a customer” is good customer service. (a) True (b) False
4. 4.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) clean, covered food (d) arguing with a buyer
5. 5.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) serving friends first (d) fixing mistakes quickly
6. 6.Which of these is good customer service? (a) dirty hands with food (b) greeting with a smile (c) arguing with a buyer (d) a sticky, messy table
7. 7.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) a clear price board (d) serving friends first
9. 9.True or false: “clean, covered food” is good customer service. (a) True (b) False
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
11. 11.True or false: “a clear price board” is good customer service. (a) True (b) False
12. 12.True or false: “listening to complaints” is good customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
14. 14.True or false: “hiding the prices” is good customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) rude replies (b) dirty hands with food (c) greeting with a smile (d) a sticky, messy table
16. 16.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) fixing mistakes quickly (d) hiding the prices
17. 17.True or false: “saying thank you” is poor customer service. (a) False (b) True
18. 18.True or false: “clean, covered food” is poor customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) counting change wrongly (d) clean, covered food
20. 20.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
22. 22.Which of these is good customer service? (a) a tidy stall table (b) counting change wrongly (c) dirty hands with food (d) arguing with a buyer
23. 23.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
24. 24.True or false: “listening to complaints” is poor customer service. (a) False (b) True
25. 25.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) arguing with a buyer (d) sorry for a long wait
26. 26.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
27. 27.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) listening to complaints (d) ignoring a customer
28. 28.🔍 Which is the odd one out? (a) a sticky, messy table (b) arguing with a buyer (c) clean, covered food (d) chatting on the phone
29. 29.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
30. 30.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
31. 31.True or false: “serving friends first” is good customer service. (a) False (b) True
32. 32.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
33. 33.True or false: “chatting on the phone” is good customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) rude replies (d) counting change wrongly
35. 35.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
36. 36.Which of these is poor customer service? (a) listening to complaints (b) ignoring a customer (c) greeting with a smile (d) fixing mistakes quickly
37. 37.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) fixing mistakes quickly (d) rude replies
38. 38.Which of these is poor customer service? (a) listening to complaints (b) rude replies (c) greeting with a smile (d) fixing mistakes quickly
39. 39.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: rude replies? (a) good service (b) poor service

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