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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 838 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
  2. 2.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) a sticky, messy table (d) sorry for a long wait
  3. 3.True or false: “clean, covered food” is good customer service. (a) True (b) False
  4. 4.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
  5. 5.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) chatting on the phone (d) greeting with a smile
  6. 6.True or false: “rude replies” is good customer service. (a) True (b) False
  7. 7.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) clean, covered food (d) a sticky, messy table
  8. 8.True or false: “ignoring a customer” is good customer service. (a) False (b) True
  9. 9.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
  10. 10.True or false: “a tidy stall table” is good customer service. (a) True (b) False
  11. 11.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  12. 12.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  13. 13.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) a sticky, messy table (d) greeting with a smile
  14. 14.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) fixing mistakes quickly (d) dirty hands with food
  15. 15.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) dirty hands with food (d) rude replies
  16. 16.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
  17. 17.True or false: “listening to complaints” is good customer service. (a) False (b) True
  18. 18.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) sorry for a long wait (d) saying thank you
  19. 19.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
  20. 20.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) sorry for a long wait (d) serving friends first
  21. 21.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) listening to complaints (d) rude replies
  22. 22.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  23. 23.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
  24. 24.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  25. 25.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
  26. 26.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
  27. 27.Which of these is good customer service? (a) greeting with a smile (b) chatting on the phone (c) a sticky, messy table (d) ignoring a customer
  28. 28.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
  29. 29.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
  30. 30.True or false: “giving correct change” is good customer service. (a) False (b) True
  31. 31.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
  32. 32.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
  33. 33.Which of these is poor customer service? (a) sorry for a long wait (b) rude replies (c) greeting with a smile (d) clean, covered food
  34. 34.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
  35. 35.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  36. 36.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
  37. 37.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
  38. 38.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) serving friends first (d) rude replies
  39. 39.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  40. 40.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) serving friends first (d) a tidy stall table

Answer key

  1. serve them in turn
  2. sorry for a long wait
  3. True
  4. good service
  5. chatting on the phone
  6. False
  7. clean, covered food
  8. False
  9. good service
  10. True
  11. good service
  12. poor service
  13. a sticky, messy table
  14. dirty hands with food
  15. giving correct change
  16. False
  17. True
  18. rude replies
  19. False
  20. serving friends first
  21. listening to complaints
  22. good service
  23. buyers come back
  24. good service
  25. False
  26. give it back, say sorry
  27. greeting with a smile
  28. False
  29. True
  30. True
  31. poor service
  32. thank them and note it
  33. rude replies
  34. say sorry, add sugar
  35. poor service
  36. good service
  37. True
  38. listening to complaints
  39. poor service
  40. serving friends first

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