Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 839 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
3. 3.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) a tidy stall table (d) arguing with a buyer
4. 4.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) listening to complaints (d) hiding the prices
5. 5.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
6. 6.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
7. 7.Which of these is poor customer service? (a) counting change wrongly (b) a tidy stall table (c) listening to complaints (d) fixing mistakes quickly
8. 8.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
11. 11.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) sorry for a long wait (d) counting change wrongly
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
13. 13.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) arguing with a buyer (d) fixing mistakes quickly
14. 14.Which of these is good customer service? (a) saying thank you (b) dirty hands with food (c) arguing with a buyer (d) ignoring a customer
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) rude replies (d) greeting with a smile
16. 16.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) a tidy stall table (d) ignoring a customer
17. 17.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
18. 18.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) rude replies (d) ignoring a customer
19. 19.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
20. 20.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
21. 21.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
22. 22.True or false: “ignoring a customer” is good customer service. (a) True (b) False
23. 23.True or false: “hiding the prices” is good customer service. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) arguing with a buyer (b) sorry for a long wait (c) a sticky, messy table (d) chatting on the phone
25. 25.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) dirty hands with food (d) a tidy stall table
26. 26.Which of these is poor customer service? (a) a tidy stall table (b) arguing with a buyer (c) saying thank you (d) a clear price board
27. 27.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) ignoring a customer (d) sorry for a long wait
28. 28.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
29. 29.True or false: “clean, covered food” is good customer service. (a) False (b) True
30. 30.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) chatting on the phone (d) rude replies
31. 31.🔍 Which is the odd one out? (a) hiding the prices (b) dirty hands with food (c) rude replies (d) greeting with a smile
32. 32.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) counting change wrongly (d) a clear price board
33. 33.True or false: “saying thank you” is good customer service. (a) True (b) False
34. 34.Which of these is good customer service? (a) a sticky, messy table (b) clean, covered food (c) counting change wrongly (d) arguing with a buyer
35. 35.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) sorry for a long wait (d) chatting on the phone
36. 36.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
37. 37.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) counting change wrongly (d) saying thank you
38. 38.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
40. 40.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) hiding the prices (d) a tidy stall table

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