Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 840 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
2. 2.🔍 Which is the odd one out? (a) arguing with a buyer (b) fixing mistakes quickly (c) saying thank you (d) a tidy stall table
3. 3.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
4. 4.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) serving friends first (d) fixing mistakes quickly
5. 5.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
6. 6.True or false: “hiding the prices” is good customer service. (a) False (b) True
7. 7.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
8. 8.True or false: “clean, covered food” is poor customer service. (a) False (b) True
9. 9.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) hiding the prices (d) a clear price board
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
12. 12.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) rude replies (d) greeting with a smile
13. 13.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
14. 14.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
15. 15.Which of these is poor customer service? (a) counting change wrongly (b) greeting with a smile (c) giving correct change (d) saying thank you
16. 16.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
17. 17.True or false: “serving friends first” is good customer service. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) rude replies (d) a tidy stall table
19. 19.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
20. 20.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) giving correct change (d) chatting on the phone
21. 21.True or false: “a clear price board” is poor customer service. (a) False (b) True
22. 22.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) saying thank you (d) dirty hands with food
23. 23.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) clean, covered food (d) rude replies
24. 24.True or false: “clean, covered food” is good customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) chatting on the phone (b) a tidy stall table (c) listening to complaints (d) greeting with a smile
26. 26.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) ignoring a customer (d) listening to complaints
27. 27.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
28. 28.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) a tidy stall table (d) hiding the prices
29. 29.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
30. 30.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
31. 31.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) ignoring a customer (b) listening to complaints (c) greeting with a smile (d) giving correct change
33. 33.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) arguing with a buyer (d) saying thank you
34. 34.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
35. 35.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) serving friends first (d) a clear price board
36. 36.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
37. 37.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
39. 39.Which of these is poor customer service? (a) rude replies (b) giving correct change (c) greeting with a smile (d) saying thank you
40. 40.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) counting change wrongly (d) clean, covered food

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