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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 85 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
  2. 2.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
  3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
  4. 4.Which of these is poor customer service? (a) fixing mistakes quickly (b) arguing with a buyer (c) a clear price board (d) greeting with a smile
  5. 5.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
  6. 6.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) a clear price board (d) dirty hands with food
  7. 7.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) saying thank you (d) serving friends first
  8. 8.🔍 Which is the odd one out? (a) a sticky, messy table (b) greeting with a smile (c) rude replies (d) chatting on the phone
  9. 9.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) hiding the prices (d) fixing mistakes quickly
  10. 10.🔍 Which is the odd one out? (a) listening to complaints (b) chatting on the phone (c) a tidy stall table (d) saying thank you
  11. 11.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) rude replies (d) greeting with a smile
  12. 12.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) counting change wrongly (d) sorry for a long wait
  13. 13.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  14. 14.Which of these is good customer service? (a) counting change wrongly (b) sorry for a long wait (c) dirty hands with food (d) rude replies
  15. 15.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
  16. 16.True or false: “listening to complaints” is good customer service. (a) True (b) False
  17. 17.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  18. 18.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  19. 19.True or false: “saying thank you” is good customer service. (a) True (b) False
  20. 20.🔍 Which is the odd one out? (a) hiding the prices (b) a tidy stall table (c) greeting with a smile (d) clean, covered food
  21. 21.True or false: “dirty hands with food” is good customer service. (a) False (b) True
  22. 22.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  23. 23.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
  24. 24.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
  25. 25.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
  26. 26.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
  27. 27.True or false: “a clear price board” is good customer service. (a) True (b) False
  28. 28.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  29. 29.Which of these is poor customer service? (a) rude replies (b) giving correct change (c) listening to complaints (d) fixing mistakes quickly
  30. 30.True or false: “listening to complaints” is poor customer service. (a) False (b) True
  31. 31.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
  32. 32.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  33. 33.True or false: “giving correct change” is poor customer service. (a) True (b) False
  34. 34.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
  35. 35.True or false: “giving correct change” is good customer service. (a) True (b) False
  36. 36.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  37. 37.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) chatting on the phone (d) greeting with a smile
  38. 38.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) dirty hands with food (d) clean, covered food
  39. 39.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) hiding the prices (d) listening to complaints
  40. 40.🔍 Which is the odd one out? (a) clean, covered food (b) dirty hands with food (c) hiding the prices (d) serving friends first

Answer key

  1. False
  2. good service
  3. say sorry, add sugar
  4. arguing with a buyer
  5. buyers come back
  6. dirty hands with food
  7. serving friends first
  8. greeting with a smile
  9. fixing mistakes quickly
  10. chatting on the phone
  11. rude replies
  12. sorry for a long wait
  13. poor service
  14. sorry for a long wait
  15. poor service
  16. True
  17. good service
  18. poor service
  19. True
  20. hiding the prices
  21. False
  22. good service
  23. poor service
  24. give it back, say sorry
  25. True
  26. False
  27. True
  28. poor service
  29. rude replies
  30. False
  31. good service
  32. good service
  33. False
  34. serve them in turn
  35. True
  36. poor service
  37. chatting on the phone
  38. dirty hands with food
  39. listening to complaints
  40. clean, covered food

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