Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 841 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
2. 2.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) rude replies (d) hiding the prices
4. 4.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
5. 5.Which of these is good customer service? (a) ignoring a customer (b) a clear price board (c) serving friends first (d) counting change wrongly
6. 6.True or false: “rude replies” is poor customer service. (a) True (b) False
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
8. 8.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) a clear price board (d) a tidy stall table
9. 9.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) sorry for a long wait (d) dirty hands with food
10. 10.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) giving correct change (d) arguing with a buyer
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
13. 13.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
14. 14.Which of these is poor customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) saying thank you (d) greeting with a smile
15. 15.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
16. 16.Which of these is poor customer service? (a) ignoring a customer (b) clean, covered food (c) greeting with a smile (d) sorry for a long wait
17. 17.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) listening to complaints (d) serving friends first
18. 18.Which of these is poor customer service? (a) chatting on the phone (b) fixing mistakes quickly (c) clean, covered food (d) sorry for a long wait
19. 19.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
20. 20.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
21. 21.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) a tidy stall table (d) ignoring a customer
22. 22.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
23. 23.Which of these is good customer service? (a) greeting with a smile (b) chatting on the phone (c) rude replies (d) a sticky, messy table
24. 24.🔍 Which is the odd one out? (a) a tidy stall table (b) a sticky, messy table (c) ignoring a customer (d) counting change wrongly
25. 25.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) listening to complaints (d) a sticky, messy table
26. 26.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
27. 27.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) giving correct change (d) dirty hands with food
28. 28.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
29. 29.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
30. 30.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
31. 31.Which of these is poor customer service? (a) hiding the prices (b) clean, covered food (c) listening to complaints (d) fixing mistakes quickly
32. 32.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) a sticky, messy table (d) fixing mistakes quickly
34. 34.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
35. 35.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) rude replies (d) saying thank you
36. 36.True or false: “a tidy stall table” is good customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
38. 38.True or false: “giving correct change” is poor customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
40. 40.True or false: “giving correct change” is good customer service. (a) False (b) True

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