Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 842 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) chatting on the phone (d) greeting with a smile
2. 2.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) ignoring a customer (d) sorry for a long wait
3. 3.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
4. 4.Which of these is good customer service? (a) counting change wrongly (b) saying thank you (c) chatting on the phone (d) hiding the prices
5. 5.True or false: “listening to complaints” is poor customer service. (a) True (b) False
6. 6.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
7. 7.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
8. 8.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) greeting with a smile (d) counting change wrongly
9. 9.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
10. 10.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) giving correct change (d) arguing with a buyer
11. 11.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) a clear price board (d) listening to complaints
12. 12.Which of these is poor customer service? (a) arguing with a buyer (b) fixing mistakes quickly (c) listening to complaints (d) saying thank you
13. 13.Which of these is poor customer service? (a) a sticky, messy table (b) listening to complaints (c) fixing mistakes quickly (d) saying thank you
14. 14.True or false: “chatting on the phone” is good customer service. (a) False (b) True
15. 15.Which of these is good customer service? (a) fixing mistakes quickly (b) ignoring a customer (c) hiding the prices (d) chatting on the phone
16. 16.Which of these is good customer service? (a) a clear price board (b) rude replies (c) ignoring a customer (d) chatting on the phone
17. 17.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a sticky, messy table (c) a clear price board (d) a tidy stall table
18. 18.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
19. 19.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) dirty hands with food (d) listening to complaints
20. 20.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
21. 21.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) arguing with a buyer (d) clean, covered food
22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
23. 23.🔍 Which is the odd one out? (a) serving friends first (b) saying thank you (c) a tidy stall table (d) a clear price board
24. 24.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) a sticky, messy table (d) giving correct change
26. 26.Which of these is poor customer service? (a) chatting on the phone (b) saying thank you (c) a clear price board (d) listening to complaints
27. 27.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
28. 28.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) clean, covered food (d) arguing with a buyer
29. 29.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) sorry for a long wait (d) chatting on the phone
30. 30.🔍 Which is the odd one out? (a) arguing with a buyer (b) a tidy stall table (c) listening to complaints (d) clean, covered food
31. 31.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
32. 32.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) a tidy stall table (d) fixing mistakes quickly
33. 33.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) a tidy stall table (d) rude replies
34. 34.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) sorry for a long wait (d) chatting on the phone
35. 35.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) counting change wrongly (d) greeting with a smile
36. 36.True or false: “counting change wrongly” is good customer service. (a) True (b) False
37. 37.True or false: “clean, covered food” is poor customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) rude replies (d) fixing mistakes quickly
40. 40.True or false: “greeting with a smile” is poor customer service. (a) False (b) True

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