Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 843 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
3. 3.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
5. 5.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
6. 6.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
7. 7.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
8. 8.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
9. 9.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
10. 10.Which of these is good customer service? (a) dirty hands with food (b) sorry for a long wait (c) rude replies (d) hiding the prices
11. 11.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
12. 12.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
13. 13.Which of these is poor customer service? (a) listening to complaints (b) counting change wrongly (c) a tidy stall table (d) giving correct change
14. 14.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) rude replies (d) a tidy stall table
15. 15.True or false: “clean, covered food” is poor customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
17. 17.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) arguing with a buyer (d) clean, covered food
18. 18.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
19. 19.True or false: “giving correct change” is good customer service. (a) False (b) True
20. 20.True or false: “listening to complaints” is poor customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
22. 22.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
23. 23.True or false: “chatting on the phone” is good customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
25. 25.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) ignoring a customer (d) fixing mistakes quickly
26. 26.True or false: “clean, covered food” is good customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) ignoring a customer (d) hiding the prices
28. 28.True or false: “counting change wrongly” is good customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
30. 30.True or false: “serving friends first” is poor customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) arguing with a buyer (d) saying thank you
32. 32.True or false: “serving friends first” is good customer service. (a) False (b) True
33. 33.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
34. 34.Which of these is poor customer service? (a) sorry for a long wait (b) listening to complaints (c) clean, covered food (d) serving friends first
35. 35.True or false: “rude replies” is poor customer service. (a) False (b) True
36. 36.True or false: “dirty hands with food” is good customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
38. 38.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) hiding the prices (d) listening to complaints
39. 39.🔍 Which is the odd one out? (a) arguing with a buyer (b) fixing mistakes quickly (c) chatting on the phone (d) rude replies
40. 40.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) rude replies (d) clean, covered food

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