Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 844 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
2. 2.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
3. 3.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
4. 4.True or false: “a clear price board” is good customer service. (a) False (b) True
5. 5.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) fixing mistakes quickly (d) arguing with a buyer
6. 6.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) listening to complaints (d) dirty hands with food
7. 7.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
9. 9.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) giving correct change (d) ignoring a customer
10. 10.Which of these is good customer service? (a) ignoring a customer (b) a clear price board (c) chatting on the phone (d) a sticky, messy table
11. 11.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) serving friends first (d) ignoring a customer
13. 13.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
14. 14.True or false: “clean, covered food” is poor customer service. (a) False (b) True
15. 15.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
16. 16.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
17. 17.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) sorry for a long wait (d) rude replies
18. 18.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
20. 20.Which of these is poor customer service? (a) a sticky, messy table (b) saying thank you (c) a tidy stall table (d) greeting with a smile
21. 21.Which of these is good customer service? (a) saying thank you (b) dirty hands with food (c) ignoring a customer (d) a sticky, messy table
22. 22.Which of these is good customer service? (a) serving friends first (b) chatting on the phone (c) greeting with a smile (d) ignoring a customer
23. 23.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
24. 24.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) saying thank you (d) hiding the prices
25. 25.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
26. 26.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) clean, covered food (d) hiding the prices
27. 27.Which of these is good customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) rude replies (d) chatting on the phone
28. 28.True or false: “chatting on the phone” is good customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) ignoring a customer (d) giving correct change
30. 30.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) counting change wrongly (d) arguing with a buyer
31. 31.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) clean, covered food (d) saying thank you
32. 32.True or false: “listening to complaints” is good customer service. (a) True (b) False
33. 33.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) dirty hands with food (d) listening to complaints
34. 34.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
35. 35.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
36. 36.True or false: “clean, covered food” is good customer service. (a) False (b) True
37. 37.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
38. 38.True or false: “saying thank you” is poor customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service

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