Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 845 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
2. 2.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
3. 3.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
4. 4.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) serving friends first (d) counting change wrongly
5. 5.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) giving correct change (d) arguing with a buyer
6. 6.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
7. 7.Which of these is poor customer service? (a) counting change wrongly (b) a clear price board (c) saying thank you (d) clean, covered food
8. 8.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
9. 9.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) giving correct change (d) chatting on the phone
10. 10.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
11. 11.Which of these is poor customer service? (a) a tidy stall table (b) a clear price board (c) serving friends first (d) clean, covered food
12. 12.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
14. 14.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
15. 15.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) a clear price board (d) rude replies
17. 17.Which of these is poor customer service? (a) chatting on the phone (b) a clear price board (c) a tidy stall table (d) sorry for a long wait
18. 18.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) hiding the prices (d) giving correct change
19. 19.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) saying thank you (d) ignoring a customer
20. 20.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
21. 21.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
22. 22.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
23. 23.True or false: “clean, covered food” is good customer service. (a) False (b) True
24. 24.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) serving friends first (d) saying thank you
25. 25.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) a sticky, messy table (d) a clear price board
26. 26.True or false: “a clear price board” is poor customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) greeting with a smile (d) counting change wrongly
28. 28.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) fixing mistakes quickly (d) clean, covered food
30. 30.True or false: “hiding the prices” is poor customer service. (a) True (b) False
31. 31.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
32. 32.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) a clear price board (d) chatting on the phone
33. 33.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) a clear price board (d) clean, covered food
34. 34.True or false: “giving correct change” is good customer service. (a) True (b) False
35. 35.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) serving friends first (d) rude replies
36. 36.Which of these is good customer service? (a) dirty hands with food (b) clean, covered food (c) counting change wrongly (d) rude replies
37. 37.True or false: “rude replies” is poor customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) clean, covered food (d) rude replies
39. 39.True or false: “chatting on the phone” is good customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) a tidy stall table (d) dirty hands with food

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